ANGELICA PATINO
Henderson,NV
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Professional with robust background in family services, equipped to make significant impact. Skilled in case management, conflict resolution, and crisis intervention. Strong emphasis on teamwork and adaptable to changing needs, consistently delivering reliable and effective results. Known for empathy, strong communication, and problem-solving abilities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Family Services Specialist
DHHS/ Division of Welfare and Supportive Services
Henderson, NV
2024 - Current
- Ability to conduct in person and/or telephonic interviews to elicit information and determine correct eligibility for various social service programs, to include making accurate mathematical calculations.
- Performed detailed evaluations of applicants to ascertain eligibility for various welfare assistance programs.
- Developed individualized service plans to address family needs and promote self-sufficiency.
- Attended and participated staff meetings and training seminars.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Collaborated with community resources to connect families with essential support services.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Research and comprehend various sources of information; determine proper case registration for any new or ongoing programs; document information; transfer cases electronically to the appropriate caseload.
- Narrate case information into computer systems utilizing documentation templates. Maintain and update system screens to ensure accurate eligibility.
Insurance Account Executive
AMS INSURANCE
Las Vegas, NV
10.2016 - 04.2023
- Researched coverage and premium options to supply clients with the best coverage available.
- Followed up with potential clients regarding account amendments requests.
- Prospect for new business by obtaining client referrals.
- Reviewed Auto and Home clients' policies every Renewal and recommended product additions or revisions to reflect changing needs.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Listened to customer complaints and concerns to diffuse issues by correcting errors and adjusting.
- Quoted current and prospective clients with several insurance companies and presented proposals.
Insurance Office Manager
Rodney D. Young Insurance
Las Vegas
10.2001 - 08.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Prepared meetings by delivering ongoing coaching and motivation and fostering career advancement.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales leads from direct referrals, networking, and targeted marketing campaigns.
Education
Psychology
College of Southern Nevada
Las Vegas, NV03-2026
High School Diploma - undefined
Las Vegas Adult School
Las Vegas, NV06-2004
Skills
- Bilingual - Spanish / English / Fluent
- Account Retention
- Reviewing Renewals
- Employee Evaluation
- Marketing Techniques
- Consultative Selling Techniques
- Contract Review and Analysis
- Customer Satisfaction
- Insurance Knowledge
- Production Goals
- Staff Support
- Licensing Requirements
Accomplishments
- Documented and resolved medicaid aid code that was entered incorrectly previously by worker. This error had given client ineligible coverage. I noticed the code was incorrect and amended the policy to show the correct aid code and have approved case in eligibility status.
Certification
Family Service Specialist
Property and Casualty Producer License
Languages
Spanish
Native or Bilingual
Timeline
Insurance Account Executive
AMS INSURANCE
10.2016 - 04.2023
Insurance Office Manager
Rodney D. Young Insurance
10.2001 - 08.2016
High School Diploma - undefined
Las Vegas Adult School
Family Services Specialist
DHHS/ Division of Welfare and Supportive Services
2024 - Current
Psychology
College of Southern Nevada