Angelica Pierre
Chester,NY
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding customer needs, and known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Sunglass Hut
Woodbury, New York
05.2023 - Current
- Delivers tailored service to customers through needs analysis and product recommendations.
- Maintains product knowledge and visual merchandising to enhance the customer experience.
- Performs cashier duties, such as accepting payments, issuing receipts, and counting back change.
- Process returns, exchanges, and refunds in accordance with company policies.
- Handles customer complaints in a professional manner.
- Demonstrates product features and benefits for customers' needs.
- Greets customers and provided exceptional customer service.
Substitute/Assistant
Healthy Kids Extended Day Program
Dalton, New York
10.2024 - 05.2025
- Supervised children during after-school programs, ensuring a safe and engaging environment.
- Planned activities and built rapport with students and parents to support program goals.
Student Employee
Metz Dining Services
Houghton, NY
10.2024 - 05.2025
- Operated dish station and assisted with food service including smoothie bar setup and restocking.
- Maintained cleanliness and followed safety protocols during high-traffic hours.
Phonathon Caller
Houghton University
Houghton, NY
02.2023 - 04.2024
- Contacted alumni and supporters for scholarship donations; achieved weekly fundraising goals.
- Composed handwritten thank-you notes to personalize donor engagement.
Sales Associate
Kate Spade New York
Central Valley, NY
05.2022 - 01.2023
- Assisted customers in selecting products while delivering luxury-level service.
- Drove accessory add-ons (wallets, jewelry) to increase multi-item purchases.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Independent Beauty Consultant
Mary Kay
Chester, NY
06.2020 - 05.2022
- Conducted personalized skin care consultations and product demonstrations.
- Built a repeat customer base through follow-ups and product education.
Education
Bachelor of Business Administration -
Houghton University
Houghton, NY05.2025
High School Diploma -
Cornwall Central High School
New Windsor, NY06.2021
Skills
- Customer service
- Consultative Selling
- Customer Experience Optimization
- Sales strategies
- Product knowledge
- Positive and professional
- Microsoft Office (Word, Excel, PowerPoint)
- Written & Verbal Communication
- Teamwork and collaboration
- Conflict resolution
Certification
CPR & First Aid Certified, Expires 12/31/26
Skills
Consultative Selling, Upselling & Cross-Selling, CRM, Customer Experience Optimization, Marketing Strategy, Financial Awareness, Operations Fundamentals, Project Coordination, Microsoft Office (Word, Excel, PowerPoint), Written & Verbal Communication, Team Collaboration
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Accomplishments
- Dean's List Houghton University
- New York State Seal of Biliteracy (English & French), May 2021
Timeline
Substitute/Assistant
Healthy Kids Extended Day Program
10.2024 - 05.2025
Student Employee
Metz Dining Services
10.2024 - 05.2025
Sales Associate
Sunglass Hut
05.2023 - Current
Phonathon Caller
Houghton University
02.2023 - 04.2024
Sales Associate
Kate Spade New York
05.2022 - 01.2023
Independent Beauty Consultant
Mary Kay
06.2020 - 05.2022
Bachelor of Business Administration -
Houghton University
High School Diploma -
Cornwall Central High School
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