Angelica Pinkney
Atlanta,GA
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Progressive
11.2023 - 05.2024
- Identified areas of improvement within existing processes and procedures
- Established long-term relationships with key contacts at client companies
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products
LOYALTY PROGRAM ASSOCIATE
Hyatt Corporation
02.2022 - 11.2023
- Analyzed data from loyalty program activities to identify areas of improvement or potential opportunities
- Conducted regular reviews of existing loyalty programs to ensure they are up-to-date with current trends and customer needs
- Answered incoming approximately 40 calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues
- Resolved customer complaints promptly to ensure customer satisfaction
ASSISTANT MANAGER
Outback Steakhouse
02.2017 - 07.2022
- Supervised and trained staff of 10 in customer service, food handling, and safety protocols
- Resolved customer complaints professionally to maintain positive relationships with guests
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
OPERATIONS MANAGER INTERN
Valdosta State University
01.2020 - 07.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Wrote and revised technical documentation for operational procedures.
Education
Master of Science - Mental Health Counseling
Capella University
Atlanta, GA08-2027
Bachelor of Science - Criminal Justice
Valdosta State University
Valdosta, GA12.2021
Timeline
Insurance Agent
Progressive
11.2023 - 05.2024
LOYALTY PROGRAM ASSOCIATE
Hyatt Corporation
02.2022 - 11.2023
OPERATIONS MANAGER INTERN
Valdosta State University
01.2020 - 07.2021
ASSISTANT MANAGER
Outback Steakhouse
02.2017 - 07.2022
Bachelor of Science - Criminal Justice
Valdosta State University
Master of Science - Mental Health Counseling
Capella University