Angelica Reza De Gonzalez
Albuquerque,NM
Summary
Highly motivated and committed Certified Medical Assistant, Certified National Medical Interpreter and Detention Sergeant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to continue providing high quality care to the underserved minority patients and detainees in the state of New Mexico.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
Roadrunner Health Services
03.2023 - Current
- Obtained Vital Signs and assessments for patients during detox.
- Completed History, Vital Signs and assessments for new intakes, already incarcerated inmates and releases.
- Assisted Providers with Medical and Psych appointments in the facility.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
Medical Interpreter
All Previous Employers
11.2009 - Current
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Educated healthcare providers about the importance of interpreter services and how to effectively utilize them during patient interactions.
Detention Sergeant
Curry County Detention Center
11.2021 - 03.2023
- Enhanced inmate safety by implementing effective monitoring and surveillance procedures.
- Reduced the risk of altercations by conducting thorough cell inspections and identifying potential hazards.
- Maintained order in the detention facility by consistently enforcing rules and regulations.
- Improved staff communication through regular briefings, fostering a cohesive team environment.
- Streamlined booking processes to ensure efficient intake and release of detainees.
- Trained new detention officers in proper procedures, promoting consistency across the team.
- Assisted medical staff with inmate care, ensuring timely treatment for health concerns.
- Provided support during court proceedings, escorting inmates to and from hearings as needed.
- Handled emergency situations effectively by following established protocols and utilizing crisis intervention techniques when necessary.
- Developed positive rapport with inmates, establishing respectful relationships that contributed to overall facility stability.
- Coordinated transportation logistics for off-site appointments or transfers, ensuring safe transport of detainees.
- Reviewed daily shift reports thoroughly to track incidents and maintain situational awareness within the facility.
- Responded promptly to emergency situations and provided medical aid.
- Attended to feeding, housing, and physical well-being of inmates.
- Contributed to policy development initiatives aimed at enhancing facility operations and improving overall efficiency within the detention center.
Medical Assistant
Plains Regional Medical Center
07.2017 - 11.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
OB Technician
Plains Regional Medical Center
12.2019 - 08.2020
- Enhanced patient care by assisting with obstetric procedures and surgeries.
- Provided support for laboring mothers, resulting in a more comfortable birthing experience.
- Assisted in the monitoring of fetal heart rates, contributing to timely interventions when necessary.
- Ensured a safe environment for both mother and baby by maintaining clean and organized workspaces during labor and delivery procedures.
- Reduced complications during childbirth through careful monitoring of maternal vital signs during labor and delivery processes.
- Managed workflow in busy labor and delivery units while prioritizing urgent cases effectively.
- Maintained accurate medical records to ensure proper documentation of patient history and treatment plans.
Medical Assistant
First Choice Community Healthcare
11.2013 - 06.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Nurse Technician
University Of New Mexico, NM
10.2011 - 03.2013
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
Medical Assistant
Albuquerque Healthcare For The Homeless
11.2009 - 09.2011
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Education
Certified Medical Assistant - Medical
Pima Medical Institute
Albuquerque, NM10.2009
GED -
Albuquerque Job Corps Center
Albuqueque, NM05.2004
Skills
- Electronic Health Records
- Inventory and Supply Management
- HIPAA Compliance
- Medical Terminology
- Data Entry
- First Aid
- Fluent in Spanish
- CPR
Accomplishments
- Defensive Tactics and Defensive Driving
- Certified Clinical Medical Assistant
- Professional trainer for bilingual staff
- Certified Healthcare Interpreter
Languages
Spanish
Full Professional
Timeline
Certified Medical Assistant
Roadrunner Health Services
03.2023 - Current
Detention Sergeant
Curry County Detention Center
11.2021 - 03.2023
OB Technician
Plains Regional Medical Center
12.2019 - 08.2020
Medical Assistant
Plains Regional Medical Center
07.2017 - 11.2021
Medical Assistant
First Choice Community Healthcare
11.2013 - 06.2017
Nurse Technician
University Of New Mexico, NM
10.2011 - 03.2013
Medical Interpreter
All Previous Employers
11.2009 - Current
Medical Assistant
Albuquerque Healthcare For The Homeless
11.2009 - 09.2011
Certified Medical Assistant - Medical
Pima Medical Institute
GED -
Albuquerque Job Corps Center
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