Word
Angelica Rocha
Pharr,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Receptionist
Temps Plus Staffing
McAllen, TX
08.2022 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security.
- Operating office equipment
- Punctual and dependable
- Multi line telephone system
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Data entry
- Office clerical work
- Scanning and Filing
- Excel
- Word
- Outlook
CNA
Northdale Rehabilitation Center
Tampa, FL
08.2021 - 04.2022
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Performed general office clerical work such as data entry and filing.
- Answered phone calls for nurse's and patients routed the calls, took messages, and provided basic information without violating HIPA regulations.
- Opened patient account's and logged they're information into system.
- Made daily patient schedule and CNA schedule.
- Sending and receiving correspondence.
- Checked supply availability and laid out instruments for 10 patient rooms.
- Documenting information.
- Answering call buttons and alerting nursing to emergencies.
- Kind and energetic professional with outstanding bedside manner and charting abilities.
- Maintained Doctor and Nurse satisfaction with forward-thinking strategies focused on addressing Patient needs and resolving concerns.
- Updated patient information to maintain patient records.
- Trained other CNA's on operating procedures and company regulations.
CNA
Belleair Healthcare Center
Clearwater, FL
02.2021 - 05.2021
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Performed general office clerical work such as data entry and filing.
- Answered phone calls for nurse's and patients routed the calls, took messages, and provided basic information without violating HIPA regulations.
- Opened patient account's and logged they're information into system.
- Made daily patient schedule and CNA schedule.
- Sending and receiving correspondence.
- Checked supply availability and laid out instruments for 10 patient rooms.
- Documenting information.
- Answering call buttons and alerting nursing to emergencies.
- Kind and energetic professional with outstanding bedside manner and charting abilities.
- Maintained Doctor and Nurse satisfaction with forward-thinking strategies focused on addressing Patient needs and resolving concerns.
- Updated patient information to maintain patient records.
- Trained other CNA's on operating procedures and company regulations.
Package Handler
FedEx
Tampa, FL
09.2019 - 12.2020
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Followed verbal and written instructions to properly move and ship products.
- Delivered updates on anticipated task completion times.
- Assembled, sealed and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Cross Trained
Loli's Mexican Cravings
Tampa, FL
06.2018 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated Clover POS system and Square.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customer phone calls and inserted orders into pos system.
Barista
Starbucks
Tampa, FL
10.2018 - 07.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Complied with standards for merchandising, stocking and storing product.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Use POS system.
- Inventory and dated food.
- Answered phone calls and routed the phone calls where needed.
Education
GED -
Leto High School
Tampa, FL 10.2017 - 05.2018
No Degree - Criminal Justice
Hillsborough Community College
Tampa, FL 08.2018 - 12.2020
No Degree - CNA, PCT, CPR, Phlebotomy
Ultimate Medical Academy - Clearwater
Clearwater, FL 01.2020 - 01.2021
Skills
Office administration
Documentation and reporting
Multi-line Telephone Systems
Organization skills
Office management
Time management
Telephone skills
Performance improvement
Verbal and written communication
Maintains confidentiality
Proofreading
Advanced Excel spreadsheet functions
Filing and data archiving
Spreadsheet management
Multi-line phone proficiency
Sorting and labeling
Strategic planning
Telephone reception
Bookkeeping
Outgoing person
Bubbly person
Trustworthy
Dependable
Punctual
Organized
Farsighted
Professional demeanor
Software
Excel
Outlook
Timeline
Receptionist
Temps Plus Staffing
08.2022 - Current
CNA
Northdale Rehabilitation Center
08.2021 - 04.2022
CNA
Belleair Healthcare Center
02.2021 - 05.2021
No Degree - CNA, PCT, CPR, Phlebotomy
Ultimate Medical Academy - Clearwater
01.2020 - 01.2021
Package Handler
FedEx
09.2019 - 12.2020
Barista
Starbucks
10.2018 - 07.2019
No Degree - Criminal Justice
Hillsborough Community College
08.2018 - 12.2020
Cross Trained
Loli's Mexican Cravings
06.2018 - 08.2020
GED -
Leto High School
10.2017 - 05.2018