Angelica Rodriguez
Brooklyn,NY
Summary
Adept at navigating high-stress environments, I enhanced team productivity and customer loyalty through exceptional service and problem-solving skills at Amazon. My ability to foster collaboration and mentor new hires, alongside expertise in customer service and inventory management, significantly contributed to improved store performance and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Amazon
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
Home Depot
02.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Lowes Home Improvment
05.2013 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bushwick Outreach High School
Brooklyn, NY06.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
02.2024 - Current
Customer Service Representative
Lowes Home Improvment
05.2013 - 11.2017
Sales Associate
Amazon
High School Diploma -
Bushwick Outreach High School