Angelica Sanchez
Fort Worth,TX
Summary
Safety conscious and highly adaptable hospitality professional with over six years of experience delivering efficient public contact service in high volume and fast paced environments. Maintain strict regulatory compliance and situational awareness while managing large crowds under pressure. Proven to mitigate conflict, rapid problem solving, and cross-functional team collaboration.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server Trainer
Plucker Wing Bar
Fort Worth, Texas
09.2022 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Enhanced guest experiences through attentive, personalized service.
- Resolved customer complaints with professionalism and empathy to promote positive dining experiences.
- Trained new servers on menu knowledge and an effective guest communication strategy.
- Processed cash transactions accurately, ensuring adherence to company cash handling policies.
To-Go Specialist
Cotton Patch Cafe
Watauga, TX
06.2020 - 09.2022
- Guided customers in selecting menu items and accommodated special requests for a personalized experience.
- Clarified order specifications through effective communication with kitchen staff.
- Enhanced order process efficiency by collaborating with team members on workflow improvements.
- Trained new staff on to-go procedures and established best practices.
Education
High School Diploma -
International Leadership of Texas Keller-Saginaw
Fort Worth, TX05-2022
Associate of Arts - Basics
Tarrant County College
Fort Worth, TX09-2026
Skills
- Customer Service
- Proficient in Spanish
- Problem Solver
- Safety & Compliance
- Crew Resource Management
- Self Starter
Certification
- TABC Certification & Food handlers, TABC Fast, 2024
Timeline
Server Trainer
Plucker Wing Bar
09.2022 - Current
To-Go Specialist
Cotton Patch Cafe
06.2020 - 09.2022
High School Diploma -
International Leadership of Texas Keller-Saginaw
Associate of Arts - Basics
Tarrant County College