Angelica Torres
Edgewood,US
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Background in case management; client care coordination and crisis intervention offering 6 years of experience in diverse roles. Proficient in computer applications and adept at fostering community partnerships, enhancing service delivery through teamwork and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Cafe Elite
Federal Way
02.2024 - Current
- Prepare coffee beverages, ensuring quality and speed for customer satisfaction
- Maintain cleanliness and organization to enhance customer experience
- Collaborate with team to manage peak hours efficiently and reduce wait times
- Implement customer feedback to improve service and product offerings
- Utilize cash register and inventory systems to manage daily transactions accurately
Case Manager
Friends Of Youth
Renton
03.2023 - 02.2024
- Coordinate client care with treatment teams, ensuring comprehensive support
- Document patient progress and service plans, maintaining accurate records
- Implement crisis intervention strategies with mental health professionals
- Assist clients with legal resources, monitoring outcomes
- Guide clients in setting achievable goals, fostering strong rapport
- Streamlined client care coordination, enhancing treatment efficacy through meticulous documentation and strategic crisis intervention planning
Bilingual Youth Specialist
Friends Of Youth
Renton
12.2022 - 03.2023
- Completed regulatory forms, ensuring compliance with federal and state standards
- Maintained strict confidentiality, safeguarding client information effectively
- Built and nurtured community partnerships to enhance youth health services
- Developed trusting client relationships through respectful engagement
- Implemented client-centered care solutions, improving service outcomes
- Fostered trusting relationships with youth clients, ensuring confidentiality and implementing client-centered care protocols for improved service delivery
Nanny
Private Family Client
Seattle
10.2021 - 12.2022
- Ensured child safety and learning through structured play and outdoor activities
- Supported children's growth by teaching essential social and cognitive skills
- Delivered personalized care to meet children's diverse emotional and physical needs
- Fostered child development through engaging outdoor activities and personalized care, creating a nurturing environment for learning and growth
- Managed diverse household responsibilities, including meal preparation and light housekeeping, while maintaining a safe, child-friendly atmosphere
- Developed creative approaches to teach basic social and cognitive skills, adapting methods to each child's unique learning style and needs
- Worked flexibly with family to address changing needs, demonstrating adaptability and strong communication skills in a dynamic environment
Preschool Teacher
Kiddie Academy Of Bellevue
Bellevue
05.2021 - 10.2021
- Designed lesson plans aligning with state standards, fostering measurable learning outcomes
- Collaborated with parents to enhance student engagement and progress
- Maintained detailed child portfolios for effective assessment and development tracking
- Ensured children's safety and health through vigilant supervision
- Adapted teaching methods to cater to diverse student needs and interests
- Pioneered creative teaching methods, integrating state learning standards into engaging lesson plans that captivated young minds and fostered growth
- Cultivated strong parent partnerships, encouraging active involvement in children's educational journey and creating a supportive learning community
Direct Support Professional (DSP)
Kittitas Interactive Management
Ellensburg
12.2018 - 05.2021
- Ensured quality care documentation and patient safety, enhancing client satisfaction
- Recorded patient conditions and services, improving care continuity
- Administered medications per guidelines, reducing errors and promoting health
- Detected and reported client status changes, boosting response efficiency
- Supported daily living activities, fostering client independence
- Optimized client care documentation, enhancing communication efficiency and ensuring compliance with healthcare regulations
- Implemented comprehensive medication administration protocols, minimizing errors and improving patient safety standards
- Cultivated a nurturing environment for clients, fostering independence through personalized life skills development programs
Education
Bachelor Degree - Social Services
Central Washington University
Ellensburg, WA06.2020
Skills
- Adaptability
- Multi-Tasking
- Team Leadership
- Hospitality
- Crisis Management
- Critical Thinking
- Computer Proficiency
Certification
- CPR/First-Aid, Life Savers
- WA Insurance Producer License
- Food Handlers Permit
Languages
English
Spanish
Courses
- CPR/First-Aid, May2025
- Life Savers
Timeline
Barista
Cafe Elite
02.2024 - Current
Case Manager
Friends Of Youth
03.2023 - 02.2024
Bilingual Youth Specialist
Friends Of Youth
12.2022 - 03.2023
Nanny
Private Family Client
10.2021 - 12.2022
Preschool Teacher
Kiddie Academy Of Bellevue
05.2021 - 10.2021
Direct Support Professional (DSP)
Kittitas Interactive Management
12.2018 - 05.2021
Bachelor Degree - Social Services
Central Washington University