Open To Work
Hi, I’m
Angelica Yusupova
Work Preference
Summary
Dedicated Medical Secretary with experience in hematology, oncology, and rheumatology settings. Skilled in managing high-volume workloads, coordinating complex schedules, processing medication prior authorizations, and utilizing the EPIC healthcare system. Known for exceptional organizational and multitasking abilities, strong patient-centered communication, and a compassionate approach to care. Quick to learn new processes and technologies, with a proven ability to collaborate effectively with providers and healthcare teams to support efficient clinical operations and outstanding patient service.
Overview
3
Languages
2
years of post-secondary education
12
years of professional experience
Work History
NYU Langone Perlmutter Cancer Center MidwoodBrooklyn, NY
Medical Secretary
10.2025 - Current
Job overview
- Managed patient appointments and schedules effectively for a busy cancer center.
- Coordinated communication between patients and medical staff to enhance care continuity.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Prepared and organized medical records for efficient access and review.
- Utilized electronic health record systems to update patient data accurately.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Managed patient medication and radiology prior authorizations, set up Peer to Peers, and processed appeals to ensure timely access to care.
- Uploaded clinical data for Breast Cancer Index to ensure accurate record-keeping.
- Main point of contact for assistance needed at the front desk, including training new employees and aiding current employees up front when questions or situations arise.
- Kept in close communication with the infusion center to merge both workflows smoothly and keep harmony amongst schedules.
NYU Langone Perlmutter Cancer center MidwoodBrooklyn, NY
Scheduling Intake Level 1
02.2022 - 10.2025
Job overview
- Proposed ideas and solutions that improved team collaboration and patient care.
- Resolved patient issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Communicated with patients with compassion while keeping medical information private.
- Streamlined check-in and check-out process, ensuring accurate completion of all necessary forms.
Dr Shira Burnstein Brooklyn, NY
Medical Office Coordinator
01.2018 - 02.2022
Job overview
- Coordinated patient appointments and managed scheduling for the medical office.
- Maintained accurate patient records through efficient management of paper chart health records.
- Handled incoming calls and addressed patient inquiries professionally and promptly.
- Facilitated clear communication between patients and medical staff to enhance patient understanding and satisfaction.
- Assisted with coding of diagnoses when requested by physician staff.
- Implemented office policies to enhance workflow and patient experience consistently.
- Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
- Processed prescription refills in accordance with established protocols.
- Facilitated HIP insurance authorizations to ensure patient coverage and access.
Gan Naomi Daycare Brooklyn, NY
Childcare Provider
06.2014 - 08.2017
Job overview
- Supervised, planned and implemented daily age-appropriate educational activities and playtime.
- Ensured clean, organized, welcoming environment to promote children's comfort and well-being.
- Provided emotional support to children, enhancing social skills and boosting confidence.
- Collaborated with staff to create a nurturing atmosphere for learning.
- Instilled discipline and maintained order with children by using simple and commanding directives.
Education
Kingsborough Community CollegeBrooklyn, NY
Associate of Science from Mental Health
04.2021 - 12.2022
University Overview
- On the Deans list for every semester.
Nefesh Academy Brooklyn , NY
University Overview
Skills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Adaptable to change
- ICD-10 coding
- HIPAA compliance
- Appointment coordination
- Multitasking capacity
- Patient education
- Typing speed
- Patient communication
- Compliance management
- Team coordination
- Problem solving
- Attention to detail
- Conflict resolution
- Workflow optimization
- Strong organizational skills
- Professional telephone etiquette
- Administrative support experience
- Medical terminology expertise
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Hebrew
Limited
Timeline
Medical Secretary
NYU Langone Perlmutter Cancer Center Midwood
10.2025 - Current
Scheduling Intake Level 1
NYU Langone Perlmutter Cancer center Midwood
02.2022 - 10.2025
Kingsborough Community College
Associate of Science from Mental Health
04.2021 - 12.2022
Medical Office Coordinator
Dr Shira Burnstein
01.2018 - 02.2022
Childcare Provider
Gan Naomi Daycare
06.2014 - 08.2017
Nefesh Academy
06.2016