Summary
Overview
Work History
Education
Skills
Timeline
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Angelie Colon-centeno

Athens,GA

Summary

Dynamic customer service professional with experience at Publix Super Markets Inc. for over 4 years, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through personal connections and efficient multitasking. Bilingual in Spanish, I foster team development and maintain high service standards, contributing to a supportive and productive work environment.

Overview

3
3
years of professional experience

Work History

Customer Service Office Staff Member

PUBLIX SUPER MARKETS INC
10.2022 - Current
  • Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors
  • Prioritizing customer satisfaction by creating personal connections through each transaction.
  • Reduced wait times for customers through efficient multitasking and prioritization skills.
  • Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
  • Managed supervising front-line employees, ensuring excellent customer service and quality, and managing the daily operations of a store or during a manager's absence


Education

Associate of Arts - English Literature

Univeristy of Georgia
Athens, GA
05-2028

Skills

  • Fluent in Spanish
  • Strong work ethic
  • Flexible in high stress environments
  • Conflict resolution
  • Product knowledge
  • Creating intrapersonal connections

Timeline

Customer Service Office Staff Member

PUBLIX SUPER MARKETS INC
10.2022 - Current

Associate of Arts - English Literature

Univeristy of Georgia

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