Summary
Overview
Work History
Education
Skills
Affiliations
Software
Languages
Timeline
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Angelika Duculan

Fairfield,CA

Summary

Customer-oriented team member with strong background in customer relations and administrative supporter. Committed to leaving great, lasting impression, promoting efficiency in fielding phone calls, answering emails and finding solutions to problems. Friendly professional with exceptional attention to detail and dynamic customer engagement skills.

Overview

3
3
years of professional experience

Work History

Barista

Big Bang Boba And Chicken
Fairfield, Ca
05.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on milk tea offerings, promoting upselling opportunities and enhancing their overall experience.

Reservations Agent

Stanford Court San Francisco
San Francisco, CA
08.2022 - 02.2023
  • Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
  • Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
  • Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
  • Check arrivals reports, duplicate, no-show, and cancellations reports.
  • Process credit card authorizations daily
  • Reconcile reservations for OTA’s bookings (Expedia, Booking, etc)
  • Assisted with revenue management tasks, including rate analysis and inventory control to maximize profitability.

Team Member

Jamba Juice
Fairfield, CA
04.2021 - 01.2022
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Education

High School Diploma -

Penn Foster Online High School
Scranton, PA
05.2021

Skills

  • Cash Handling
  • Opening and Closing Duties
  • Up-Selling
  • POS Systems
  • Opera (Hotel Software)
  • Hospitality Service Expertise
  • Cash Register Operation
  • Inventory Management
  • Sales Expertise
  • Front of House Operations
  • Room Assignments
  • Guest Relations

Affiliations

  • writing
  • reading
  • video editing
  • photography

Software

Opera (Hotel Software)

Microsoft Office

Languages

English
Native or Bilingual
Tagalog
Limited Working

Timeline

Barista

Big Bang Boba And Chicken
05.2023 - 01.2024

Reservations Agent

Stanford Court San Francisco
08.2022 - 02.2023

Team Member

Jamba Juice
04.2021 - 01.2022

High School Diploma -

Penn Foster Online High School
Angelika Duculan