Angelika Abia Valdez
Carlsbad,CA
Summary
Trustworthy manager and analytical problem-solver with talents for building, leading and motivating a team, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
Medleaf
03.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement, initiatives, and resource management.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance goals for employees, providing feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes. Upheld successful operations strategies and maximized business success by defining clear targets and objectives and communicating them to other team members.
Driver
Indo Cali Operations
02.2022 - 01.2023
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated effectively with clients to provide delivery updates and confirm location details.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Education
GED -
Forest Grove High School
Forest Grove, ORSkills
- Team Leadership
- Time Management
- Effective verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Routing
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Policy Implementation
- Sales management
- Customer Service
Timeline
Manager
Medleaf
03.2023 - Current
Driver
Indo Cali Operations
02.2022 - 01.2023
GED -
Forest Grove High School