Angelina Acuna
Missouri City,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Endodontic Practice Partners
04.2022 - 04.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Billing Coordinator
Dental Care 2000
11.2018 - 07.2021
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Completed appeals of denied claims on patient bills.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Collaborated with customers to resolve disputes.
Office Manager
Total Dental
03.2010 - 10.2016
- Effectively resolved patient concerns or complaints, maintaining excellent patient relations.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Trained new staff on current, correct insurance verification procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Dental Assisting
Pinnacle Career Institute
Houston, TX05.2007
High School Diploma -
Kerr High School
Houston, TX06.2006
Skills
- Critical Thinking Skills
- Attention to Detail
- Punctual and Hardworking
- Verbal and written communication
- Organizational Skills
- Problem-solving abilities
- Caring and Empathetic
- Multi-Line Telephone Systems
- Active Listening
- Multitasking ability
- HIPAA Compliance
- Calm and Effective Under Pressure
- Appointment Scheduling
- Insurance Verification
- Insurance Authorizations
- Patient Care
- Patient documentation
- Payment Collection
- Claims & Appeals Processing
- Quality Assurance
- Patient Outreach and Follow-Up
- Database Search and Data Entry Skills
- Benefits Explanation
- Gathering Information from Patients
- Customer Service
- IT Help Desk Experience
Timeline
Patient Care Coordinator
Endodontic Practice Partners
04.2022 - 04.2024
Billing Coordinator
Dental Care 2000
11.2018 - 07.2021
Office Manager
Total Dental
03.2010 - 10.2016
Dental Assisting
Pinnacle Career Institute
High School Diploma -
Kerr High School
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