Angelina Caradonna
St. Petersburg
Summary
Self-motivated Medical Receptionist with the ability to manage multiple administrative tasks in fast-paced environments. I have a likable personality, and a team player with outstanding customer service skills. Seeking to join a thriving company that has great potential for growth and opportunity.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
BayCare Medical Group
St. Petersburg
10.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
Receptionist
Massage Envy
St. Petersburg, FL
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Underground Journeys
St. Petersburg, FL
12.2020 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
St. Petersburg Collegiate High School
Saint Petersburg, FL05.2022
Skills
- Scheduling
- Data Entry
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Medical records
- Customer Service
- Active Listening
- Critical Thinking
- Insurance Verification
- HIPAA Compliance
Timeline
Medical Receptionist
BayCare Medical Group
10.2022 - Current
Receptionist
Massage Envy
06.2021 - Current
Sales Associate
Underground Journeys
12.2020 - 06.2021
High School Diploma -
St. Petersburg Collegiate High School