Angelina Chagolla
San Antonio,TX
Summary
Proven track record in enhancing customer experiences and sales at Dillards Department Store, showcasing exceptional customer service and cash handling abilities. Leveraged teamwork and problem-solving skills to exceed sales goals and improve customer retention. Adaptable and goal-oriented, consistently achieving high accuracy in financial transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dillards Department Store
San Antonio, TX
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Front End Associate
Walmart
San Antonio, TX
10.2023 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Gathered shopping baskets and carts and relocated to designated areas.
- Collaborated with restocking team to ensure high-demand products were always available.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Host
Outback Steakhouse
San Antonio, TX
05.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
License - Real Estate
Champion School of Real Estate
San Antonio, TXDiploma -
John Marshall High School
San Antonio, TX06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Store Opening and Closing
- Payment Processing
- Merchandising understanding
- Self-Checkout Assistance
- Dining area maintenance
- Positive and professional
- Exceeds sales goals
- Reading comprehension skills
- Calm Demeanor
- Hospitality and accommodation
- Written and oral communication skills
- Friendly and Helpful
- Honest and Dependable
- Contact follow-up
Timeline
Sales Associate
Dillards Department Store
12.2023 - Current
Front End Associate
Walmart
10.2023 - 11.2023
Host
Outback Steakhouse
05.2021 - 08.2022
License - Real Estate
Champion School of Real Estate
Diploma -
John Marshall High School