Angelina D'cunha
Leesburg,VA
Summary
Dedicated and detail-oriented customer service professional with over 5 of experience in providing exceptional service, working as a leader, and delivering constant improvements in customer satisfaction. Known for exceptional communication skills, a strong problem-solving mindset, and a genuine passion for helping others, I excel in developing positive client relationships and ensuring great service experiences. Proven ability to motivate and guide teams to exceed performance goals, with a focus on empathy, efficiency, and continuous growth.
Overview
5
5
years of professional experience
Work History
Server
Poke Sushi Bowl
Sterling, VA
01.2022 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on the cash register and point-of-sale system.
- Maintained records of transactions made during the shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
Student Delegate
NATO Headquarters
Washington, DC
06.2023 - 06.2023
- Participated in national conferences related to higher education policy issues and best practices.
- Coordinated large-scale events such as guest speakers, forums, or rallies that would engage students in meaningful dialogue about pressing topics.
- Represented student interests during negotiations between university officials and external stakeholders.
- Oversaw corrective action plans to remedy structural, organizational, and departmental issues.
Cashier
Harris Teeter
Ashburn, VA
09.2019 - 10.2022
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Delivered ahigh level of customer service to patrons using active listening and engagement skills.
Education
INTERNATIONAL RELATIONS - COMMUNICATION, CULTURE AND MEDIA
George Mason University
Fairfax, VA05-2025
Skills
- Customer Service
- Customer Assistance
- Reports and documents
- Records Maintenance
- Written and verbal communication
- Customer service excellence
- Guest inquiries
- Proficient in Microsoft PowerPoint, Word
Languages
English
Full Professional
Russian
Professional
Korean
Limited
Timeline
Student Delegate
NATO Headquarters
06.2023 - 06.2023
Server
Poke Sushi Bowl
01.2022 - 07.2024
Cashier
Harris Teeter
09.2019 - 10.2022
INTERNATIONAL RELATIONS - COMMUNICATION, CULTURE AND MEDIA
George Mason University
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