Angelina Gladney
Philadelphia,PA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
17
17
years of professional experience
Work History
Certified Nursing Assistant
Visiting Angles
Jenkintown, Pennsylvania
08.2023 - 03.2024
- Answered call lights promptly and responded to patient needs accordingly.
- Documented activities and recorded information in EMR system.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Reminded patients to take prescribed medications or nutritional supplements.
Customer Service Representative
Home Depot
Conshohocken, Pennsylvania
01.2023 - 10.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Certified Medical Assistant
St. Christopher’s Hospital For Children
Philadelphia
10.2006 - 09.2019
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Administered injections under the direction of a physician or nurse practitioner.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
Education
Medical Assistant Certification - Medical Assistant
Delaware Valley School of Medical And Dental Assis
Philadelphia, PA09-2003
Skills
- Customer service
- Communication skills
- Problem solving
- Reliable team player
Timeline
Certified Nursing Assistant
Visiting Angles
08.2023 - 03.2024
Customer Service Representative
Home Depot
01.2023 - 10.2023
Certified Medical Assistant
St. Christopher’s Hospital For Children
10.2006 - 09.2019
Medical Assistant Certification - Medical Assistant
Delaware Valley School of Medical And Dental Assis