Angelina Gonzalez
1000 Claudia Court, Apt. 74, Antioch,CA
Overview
4
4
years of professional experience
Work History
Sales Counselor
City Sports Club
Concord, CA
10.2025 - 01.2026
- Assisted members in selecting appropriate fitness programs and services to meet individual goals.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Conducted facility tours for prospective members, highlighting key amenities and membership benefits.
- Collaborated with team members to develop promotional strategies that increased member engagement.
- Maintained up-to-date knowledge of fitness trends and club offerings to inform member recommendations.
- Analyzed member feedback to identify areas for improvement in services and programs offered by the club.
- Supported training sessions for new staff, sharing best practices in sales techniques and member interaction.
- Achieved consistent sales growth by identifying new business opportunities and initiating contact with potential clients.
Team Member
Walmart
Martinez, CA
07.2025 - 10.2025
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Improved customer satisfaction by quickly helping each person find desired items.
Team Member
Dollar Tree
Antioch, CA
06.2025 - 09.2025
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in inventory management to prevent stock shortages and overages.
- Enhanced store security measures, reducing incidents of theft and loss.
Front Desk Receptionist
Comfort Inn Hotel
Antioch, California
10.2024 - 01.2025
- Greeted and checked in guests, ensuring efficient front desk operations.
- Managed reservations using hotel management software to optimize occupancy rates.
- Assisted guests with inquiries, providing local information and recommendations.
- Processed payments and handled cash transactions accurately during shifts.
- Addressed guest complaints promptly, enhancing overall customer experience.
- Coordinated housekeeping requests to maintain room readiness and guest satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Team Member
Chick-fil-A
Auburn, CA
01.2024 - 05.2024
- Assisted in training new employees on company policies and procedures.
- Adapted quickly to changing menus and promotions, ensuring accurate communication with customers.
- Monitored inventory levels and restocked supplies as necessary to prevent shortages.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Jack in the Box
Sacramento, CA
06.2022 - 01.2023
- Provided exceptional customer service by accurately taking and fulfilling orders.
- Operated kitchen equipment safely while adhering to food safety standards.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Future High School
Sacramento, CA06.2024
Skills
- Sales presentations
- Objection handling
- CRM proficiency
- Upselling strategies
- Customer service
- Time management
- Customer relationship building
- Relationship building
- Customer relations
- Staff training
Timeline
Sales Counselor
City Sports Club
10.2025 - 01.2026
Team Member
Walmart
07.2025 - 10.2025
Team Member
Dollar Tree
06.2025 - 09.2025
Front Desk Receptionist
Comfort Inn Hotel
10.2024 - 01.2025
Team Member
Chick-fil-A
01.2024 - 05.2024
Team Member
Jack in the Box
06.2022 - 01.2023
High School Diploma -
Future High School