Angelina Gonzalez
New Port Richey,FL
Summary
Energetic worker who is dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
BayCare Statewide Inpatient Psychiatric Program- SIPP
New Port Richey, FL
10.2025 - Current
- Monitored patient behaviors and provided support in daily activities to enhance overall well-being.
- Analyzed patient data to identify trends, contributing insights that informed treatment adjustments and enhanced outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
Substitute Teacher, K-12
Kelly Services
Hernando County
09.2025 - Current
- Followed lesson plans designed by absent teachers.
- Facilitated classroom management, ensuring a positive learning environment and student engagement.
- Monitored student behavior and administered discipline as needed.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
Mental Health Technician
Oglethorpe Inc
Spring Hill, FL
11.2023 - 12.2025
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Documented patient interactions in compliance with HIPAA requirements.
Sales Associate
Tommy Express
Spring Hill, Florida
08.2023 - 11.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Delivered exceptional customer service, ensuring satisfaction and loyalty through effective communication.
- Utilized point-of-sale systems efficiently to process transactions and handle customer inquiries promptly.
Shift Leader
McDonalds
Spring Hill, FL
05.2023 - 09.2023
- Managed store closing and opening procedures to ensure safety and security
- Complied with company standards and policies, setting example for team members
- Provided excellent customer service and developed strong relationships with customers
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Crew Trainer
McDonalds
Spring Hill, FL
08.2021 - 09.2023
- Identified training needs and recommended additional training programs for crew members
- Monitored employee progress and provided constructive criticism
- Explained training information in easily understandable terms for individuals from all backgrounds and levels
- Conducted regular performance reviews of existing crew members to identify areas of improvement and provide feedback accordingly
- Implemented best practices in communication techniques within the organization.
Education
LPN - Practical Nursing
Pasco-Hernando State College
New Port Richey, FL08-2028
High School Diploma -
Central High School
FL05-2023
Skills
- Staff Training
- Team Leadership
- Customer Service
- Cleaning And Sanitation
- Guest Satisfaction
- Knowledge of medical terminology
- Charting and clinical documentation
- De-escalation techniques
- Behavior observation
- Crisis Intervention
- Progress Monitoring
Certification
- DCF Training
- Welle Training
- CPR/ BLS Certified
- CPI
- PCT Certification
Timeline
Mental Health Technician
BayCare Statewide Inpatient Psychiatric Program- SIPP
10.2025 - Current
Substitute Teacher, K-12
Kelly Services
09.2025 - Current
Mental Health Technician
Oglethorpe Inc
11.2023 - 12.2025
Sales Associate
Tommy Express
08.2023 - 11.2023
Shift Leader
McDonalds
05.2023 - 09.2023
Crew Trainer
McDonalds
08.2021 - 09.2023
LPN - Practical Nursing
Pasco-Hernando State College
High School Diploma -
Central High School