Angelina Jimenez
Buffalo,US
Summary
Experienced Server and Hostess with a strong background in Hospitality and Esthetics. Excels in upselling techniques, enhancing customer satisfaction, and implementing innovative solutions such as digital queue systems to streamline operations. Highly skilled in multitasking and driven by a passion for providing top-notch customer service. Seeking an opportunity to contribute to a dynamic team environment.
Overview
3
3
years of professional experience
Work History
Ulta Beauty
Ulta Cosmetics
Williamsville, NY
12.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Stayed current on industry trends by attending professional development workshops, conferences, and trade shows, integrating new techniques into training programs as appropriate.
Server, Bartender and Hostess
Andale Catina
Buffalo
05.2024 - 10.2024
- Multitasked seamlessly as Server, Bartender, and Hostess, ensuring exceptional guest experiences
- Managed reservations, mixed drinks, and served meals efficiently
- Boosted customer satisfaction through attentive service
- Maintained a clean, welcoming environment
Hostess
Curtis Hotel
Buffalo
09.2022 - 01.2023
- Welcomed guests with warmth, managed reservations efficiently, and ensured smooth dining experiences, contributing to high customer satisfaction ratings
- Introduced a digital queue management system, streamlining the check-in process and significantly reducing guest wait times during peak hours
Server and Hostess
XYZ Bar 500 Pearl
Buffalo
12.2021 - 06.2022
- Delivered exceptional service as Server and Hostess, enhancing guest experiences
- Managed reservations efficiently, contributing to smooth operations and positive reviews
- Optimized table turnover rate, reducing wait times and increasing customer satisfaction
- Upsold menu items effectively, boosting average check value
Education
Business, Education and Communications
University at Buffalo and Buffalo State
09.2024
Esthetician - Esthetics
The Salon Professional Academy
Buffalo, NY04.2024
Skills
- Customer Service
- Serving
- Bartending
- Hosting
- Team Player
- Transaction Handling
- Cleaning
- Multitasking
- Cash Handling
- Food Safety
- Upselling
Timeline
Ulta Beauty
Ulta Cosmetics
12.2024 - Current
Server, Bartender and Hostess
Andale Catina
05.2024 - 10.2024
Hostess
Curtis Hotel
09.2022 - 01.2023
Server and Hostess
XYZ Bar 500 Pearl
12.2021 - 06.2022
Business, Education and Communications
University at Buffalo and Buffalo State
Esthetician - Esthetics
The Salon Professional Academy