Katelyn Casale
Buffalo
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
2012
2012
years of post-secondary education
Work History
Server
Woodlawn Diner
Buffalo
11.2025 - Current
- Provided excellent customer service in a fast-paced diner environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Assisted kitchen staff with food preparation during busy shifts.
Oddities and curiosities
Morbid moon creations
Buffalo
02.2023 - 11.2025
- Created my own oddities business
- Events all over
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Bartender/Server
Cockagine Ski Resort
Cherry Creek
03.2021 - 02.2023
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
Store Manager
Hot Topic
Buffalo
08.2014 - 04.2021
- Managed daily store operations and maintained visual merchandising standards.
- Trained and supervised staff to enhance customer service skills.
- Developed employee schedules to meet staffing needs and business demands.
- Led team meetings to communicate promotions and operational updates effectively.
- Analyzed sales patterns to optimize inventory management and product placement.
- Ensured compliance with company policies and safety regulations consistently.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with corporate teams on marketing initiatives and store events.
Bartender/Server
The Wicked Glen
Gowanda
08.2017 - 02.2021
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Engaged with customers to create a welcoming atmosphere and enhance experience.
- Trained new bartenders on techniques, recipes, and service standards effectively.
- Performed opening and closing duties including restocking supplies.
Bartender/Bar Manager
Hot mamas canteen
Buffalo
06.2014 - 08.2017
- Mixed and served a variety of cocktails and beverages to customers.
- Managed bar inventory, including ordering supplies and tracking usage.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on drink preparation and customer interaction skills.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Store Manager
Pacsun
Buffalo
09.2012 - 06.2014
- Managed daily store operations and maintained visual merchandising standards.
- Trained and supervised staff to enhance customer service skills.
- Developed employee schedules to meet staffing needs and business demands.
- Analyzed sales patterns to optimize inventory management and product placement.
- Led team meetings to communicate promotions and operational updates effectively.
- Ensured compliance with company policies and safety regulations consistently.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Assistant Manager
Pacsun
Buffalo
04.2012 - 09.2012
- Assisted in managing daily store operations and staff scheduling.
- Coordinated merchandise displays to enhance customer engagement and sales.
- Trained new team members on company policies and customer service standards.
Team Associate
Pacsun
Buffalo
09.2009 - 04.2012
- Assisted customers by providing product information and recommendations.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Collaborated with team members to maintain a clean and inviting store environment.
- Processed transactions accurately using point-of-sale systems.
Education
Silver Creek Central School
Silver Creek, NYSkills
- Customer service
- Order processing
- Beverage preparation
- Inventory management
- Food safety
- Team collaboration
- Problem solving
- Conflict resolution
- Point-of-sale system
- Menu presentation
- Food running
- Dining area maintenance
- Hospitality service expertise
- Cleanliness standards
- Responsible beverage service
- Shift management
- Positive and professional
- Dining customer service
- Exceptional customer service
Timeline
Server
Woodlawn Diner
11.2025 - Current
Oddities and curiosities
Morbid moon creations
02.2023 - 11.2025
Bartender/Server
Cockagine Ski Resort
03.2021 - 02.2023
Bartender/Server
The Wicked Glen
08.2017 - 02.2021
Store Manager
Hot Topic
08.2014 - 04.2021
Bartender/Bar Manager
Hot mamas canteen
06.2014 - 08.2017
Store Manager
Pacsun
09.2012 - 06.2014
Assistant Manager
Pacsun
04.2012 - 09.2012
Team Associate
Pacsun
09.2009 - 04.2012
Silver Creek Central School