Angelina Lorenz
Buffalo ,NY
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Tops Friendly Markets. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining a clean, organized environment, ensuring a positive experience for all customers.
Childcare professional with hands-on experience in creating safe and nurturing environment for children. Strong focus on teamwork and achieving results, ensuring reliability and adaptability to changing needs. Skilled in child supervision, activity planning, and effective communication with both children and parents. Known for fostering positive relationships and maintaining high standards in all tasks.
Overview
2026
2026
years of professional experience
Work History
Cashier
Speedway Gas Station
- Processed customer transactions efficiently and accurately, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash and card payments while adhering to security protocols for financial transactions.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Daycare Assistant
My Precious Angels Childcare
06.2024 - Current
- Collaborated with team members to optimize store operations and workflow.
- Assisted in daily care routines and activities for children, promoting a safe and nurturing environment.
- Monitored children's behavior and development, providing feedback to parents and staff as necessary.
- Prepared nutritious snacks and meals, adhering to dietary guidelines and children's preferences.
- Organized age-appropriate activities that fostered creativity and social skills among children.
- Maintained cleanliness and organization of play areas, ensuring safety standards were met consistently.
- Engaged with children through play, encouraging positive interactions and emotional development.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Customer Service Representative
Tops Friendly Markets
06.2021 - 10.2021
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Processed transactions efficiently, maintaining accuracy in cash handling.
- Resolved customer complaints, demonstrating strong problem-solving skills.
- Trained new employees on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Riverside Academy
Buffalo, NY06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Conflict resolution
- ID verification
Timeline
Daycare Assistant
My Precious Angels Childcare
06.2024 - Current
Customer Service Representative
Tops Friendly Markets
06.2021 - 10.2021
Cashier
Speedway Gas Station
High School Diploma -
Riverside Academy
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