Angelina Martin
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Agent
American Family Insurance
Boston, Massachusetts
02.2025 - Current
- Consulted with clients to assess insurance needs and recommend suitable policies.
- Educated clients on coverage options and policy benefits during calls.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Underwriter Service Assistant
Statefarm
03.2024 - 06.2024
- Evaluated insurance applications for risk assessment and underwriting decisions.
- Collaborated with agents to clarify information and resolve underwriting issues.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
CNC Machine Operator I
Briggs & Stratton
07.2023 - 09.2023
- Performs duties related to gauging and calibration including but not limited to schedule and coordinate the calibration of gages in manufacturing, develop gage user instructions, coordinate delivery of gages to appropriate in-house calibration area and/or coordinate sending and tracking of off-site calibration.
- Maintains quality system / database including but not limited to audit and identify missing data, develop custom report upon request, and maintain hardware on the shop floor.
Remote Customer Service Specialist
Sagility
04.2022 - 09.2023
- Conduct research to provide the most effective solution to resolve customer issues.
- Documented all calls
- Communicated in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
Administrative Assistant
Northside Hospital
12.2020 - 03.2021
- Worked in a health care facility performing administrative tasks such as booking appointments, greeting patients, validated payment methods and medical insurance coverage.
Quality Assurance
Walmart Distribution DC-ATL 1
08.2020 - 01.2021
- Maintained quality and accuracy of inventory by tracking and identifying freight manually or with computer software.
- Conducted audits on shipments and warehouse cycle schedules; inspecting freight and products for correct quantities and conditions; researching discrepancies.
Education
Certified Medical Assistant -
Dr.Benjamin L Hooks Job Corps Center
01-2018
High School Diploma -
Tucker High School
01-2016
Skills
- Customer service
- Insurance underwriting
- Billing and payment processing
- Policy management
- Effective communication
- Problem solving
Timeline
Licensed Insurance Agent
American Family Insurance
02.2025 - Current
Underwriter Service Assistant
Statefarm
03.2024 - 06.2024
CNC Machine Operator I
Briggs & Stratton
07.2023 - 09.2023
Remote Customer Service Specialist
Sagility
04.2022 - 09.2023
Administrative Assistant
Northside Hospital
12.2020 - 03.2021
Quality Assurance
Walmart Distribution DC-ATL 1
08.2020 - 01.2021
Certified Medical Assistant -
Dr.Benjamin L Hooks Job Corps Center
High School Diploma -
Tucker High School