Angelina Mirer

Novikov Miami

08.2023 - Current

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

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