Angelina Whorton
EYE CENTER OF TEXAS
La Marque,TX
1
Certification
7
years of professional experience
Detail-oriented administrative professional with expertise in office management, scheduling, and communication. Capable of managing multiple tasks to support executive teams and maintain operational efficiency. Proven ability to adapt to changing needs and collaborate effectively, contributing to the achievement of organizational goals.
Work History
Administrative Assistant/Transaction Coordinator
1 Year 1 Month- Coordinated executive calendars, meetings, and travel, ensuring seamless daily operations across departments.
- Communicated professionally with clients, vendors, and internal teams to resolve requests promptly.
- Managed loan-related correspondence, routing documents accurately to support timely file progression.
- Prepared reports, presentations, and correspondence using Microsoft Office and internal tracking systems.
- Maintained precise records and databases, improving accessibility for audits and team review.
- Monitored community interactions, responding to comments and messages to maintain audience trust and brand presence.
- Produced copy, visuals, and presentation materials aligned with marketing objectives
Surgical Coordinator
2 Years 1 Month- Coordinated and scheduled surgeries to optimize operating room resource allocation.
- Educated patients on surgical procedures to ensure informed consent and understanding.
- Acted as primary liaison to enhance patient experience and care coordination.
- Served as primary liaison to enhance patient experience and care coordination.
- Monitored and tracked surgery outcomes and cancellations to improve scheduling accuracy.
- Utilized Athena, EyeMD, and Phreesia systems to enhance administrative efficiency.
- Certified Ophthalmic Scribe, documenting patient interactions and medical information accurately.
Front Desk Associate
8 Months- Facilitated patient check-in and check-out processes, improving overall office workflow.
- Managed payment collection, ensuring timely transactions and maintaining accurate financial records.
- Processed referrals to expedite patient access to essential services.
- Processed referrals to streamline patient access to necessary services.
- Facilitated fax communications to ensure timely information sharing between departments. to ensure prompt information exchange.
- Executed fax communications to ensure prompt information exchange.
- Provided clerical support, including data entry and document management.
Administrative Assistant/Marketing Specialist
8 Months- Coordinated scheduling and organized front office environment to support daily operations.
- Developed and distributed monthly newsletters and calendars for improved communication.
- Managed scheduling and maintained organized front office environment.
- Handled incoming phone calls while managing multiple tasks effectively.
- Enhanced the company’s online presence through strategic marketing initiatives.
- Managed incoming phone calls and multiple tasks to ensure smooth communication and workflow.
Teacher
9 Months- Instructed preschool students in a classroom of 18, fostering early development.
- Collaborated with parents to share insights on student progress and address concerns, enhancing home-school communication.
- Organized educational events and activities to foster community engagement and support student learning.
- Maintained daily reports, curriculum, and assessments to streamline tracking of student development.
- Organized educational events and activities for community involvement.
- Recognized as an employee of the month for exemplary adherence to schedule and curriculum compliance.
Front End Supervisor/Cashier
3 Months- Supervised and trained front end staff to deliver exceptional customer service and enhance operational efficiency.
- Managed daily operations, including cash handling and register functions, to maintain accuracy and compliance.
- Monitored sales performance and implemented strategies to achieve sales goals and promote special offers.
- Conducted training sessions for new hires and facilitated ongoing development for existing staff to improve team capabilities.
Customer Service Associate
5 Months- Provided fast, friendly, knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved customer service wait times to mitigate complaints.
- Reduced customer service wait times, leading to fewer complaints and improved customer experience.
Customer Service Manager
1 Year 8 Months- Maintained comprehensive knowledge of company products and services to effectively resolve customer complaints and concerns.
- Assisted staff in resolving complex customer issues, fostering a collaborative environment for targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided prompt and knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction.
Education
Associate's degree - General Education
High school diploma or GED
Skills
Administrative support
Process documentation
Front desk operations
Patient care coordination
Administrative management
Microsoft Office Suite
Customer service excellence
Conflict resolution
Time management
Teaching and training
Account management
Strong creative vision
Certification
- Microsoft Word November 2018 to Present Able to inset and edit data using Microsoft Word
- TABC Certified
- Opthalmic Scribe
References
References available upon request.
Timeline
Administrative Assistant/Transaction Coordinator
Guild Mortgage
09.2025 - CurrentRead More
Surgical Coordinator
EYE CENTER OF TEXAS
09.2024 - CurrentRead More
Front Desk Associate
EYE CENTER OF TEXAS
01.2024 - 09.2024Read More
Administrative Assistant/Marketing Specialist
Kids R Kids of Lake Conroe
05.2023 - 01.2024Read More
Teacher
Children's Lighthouse Learning Center
08.2022 - 05.2023Read More
Front End Supervisor/Cashier
Ross Dress For Less
05.2022 - 08.2022Read More
Customer Service Associate
Primetime Entertainment
10.2021 - 03.2022Read More
Customer Service Manager
Marble Slab Creamery & Great American Cookies
04.2019 - 12.2020Read More
Lake Creek High School
High school diploma or GED
Read More
Lone Star College System
Associate's degree from General Education
Read More