Angelina Niavez
San Antonio
Summary
Dedicated professional skilled in executing fast-paced operations while maintaining a strong focus on workplace culture and values. Solid experience in food service, friendly, but prompt customer service. Strong time management abilities demonstrated in high-pressure restaurant settings. Aims to exceed customer expectations and cultivate lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Jersey Mike's Subs
Lancaster
06.2024 - 08.2025
- Trained new employees on company policies, procedures, and job duties.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Maintained store-wide cleanliness
- Prepared food items such as sandwiches and cheesesteaks according to customer orders or company recipes.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Front Line Crew Member
Bojangles' Famous Chicken 'n Biscuits
Lancaster
05.2023 - 08.2023
- Operated cash registers efficiently and accurately.
- Resolved customer complaints in a professional manner.
- Performed cashier duties, including taking payments and making change.
- Assisted in the preparation of food items according to recipes and instructions.
- Worked effectively in busy environments to make the workplace more productive.
Education
High School Diploma -
Lancaster STEM HS
Lancaster, TX05-2025
Skills
- Customer service
- Conflict resolution
- Food safety compliance
- Cash handling
- Shift leadership
- Creative problem solving
- Team collaboration
- Menu memorization
- Quick Thinking
Certification
- Food Handlers Certification issued June 2024
- TABC in progress as of September 1st, 2025
Languages
Spanish
Limited
Timeline
Shift Lead
Jersey Mike's Subs
06.2024 - 08.2025
Front Line Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2023 - 08.2023
High School Diploma -
Lancaster STEM HS