Dedicated professional with strong communication and problem-solving skills. Experienced in customer service roles, ensuring satisfaction and effective conflict resolution.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Walk On's Sports Bistreaux
Miami, Florida
04.2024 - 06.2025
Communicated effectively with kitchen staff regarding guest orders and preferences.
Ensured cleanliness and organization of host stand and entrance area to enhance guest experience.
Welcomed guests upon arrival and promptly seated them to facilitate smooth service.
Addressed customer complaints effectively, escalating major issues to manager on duty for resolution.
Front Desk Receptionist
Box IQ
Miami, Florida
09.2023 - 04.2024
Greeted visitors warmly and directed them to appropriate personnel, enhancing visitor experience.
Scheduled appointments and maintained the front desk calendar effectively.
Maintained a clean and organized reception area, contributing to a welcoming environment.
Handled customer complaints professionally and escalated issues to management, ensuring timely resolution.
Cashier
Publix
Miami, Florida
08.2022 - 09.2023
Processed customer transactions accurately, contributing to efficient checkout flow.
Provided friendly service to enhance customer satisfaction experiences.
Greeted customers and addressed inquiries about products and services, fostering positive shopping experiences.
Collaborated with team members to maintain seamless operations during peak hours, enhancing customer service.
Hostess/Server at Nashville Marriott at Vanderbilt / Hyatt Place Downtown-Nashville, TNHostess/Server at Nashville Marriott at Vanderbilt / Hyatt Place Downtown-Nashville, TN