Angelina Panella
Ambler,PA
Summary
Motivated Student pursuing an Audio & Live Entertainment degree with a minor in Event & Entertainment Management. I am a passionate and punctual individual with strong work ethic. Uses organizational and team collaboration skills to improve processes.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Graeme Park Pizza & Cafe
04.2021 - Current
- Managed reservations, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Offered flexible working hours to cover busy shifts during periods of high demand
Social Media Coordinator
Graeme Park Pizza & Cafe
08.2023 - Current
- Incorporated interesting and informative content, resulting in increased shares and followers
- Created social media content with consistent content and tone.
- Oversaw social media asset design to be in line with brand identity
- Engaged weekly with community using posts and stories
Restaurant Hostess
Miller's Ale House
03.2024 - Current
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Delivered pick-up and curbside orders to guests.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to give information and document reservations.
- Trained new hostesses
Pet Sitter
06.2021 - Current
- Communicated professionally with pet owners via phone and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
Education
Bachelor of Arts - Audio & Live Entertainment
Temple University
Philadelphia, PA05-2027
High School Diploma -
Upper Dublin High School
Fort Washington, PA06-2023
Skills
- Customer Service
- Complaint Handling
- Team collaboration
- Dining room management
- Social media management
- Content development
- Problem Solving
- Communication
- Time Management
- People Skills
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Restaurant Hostess
Miller's Ale House
03.2024 - Current
Social Media Coordinator
Graeme Park Pizza & Cafe
08.2023 - Current
Pet Sitter
06.2021 - Current
Restaurant Hostess
Graeme Park Pizza & Cafe
04.2021 - Current
Bachelor of Arts - Audio & Live Entertainment
Temple University
High School Diploma -
Upper Dublin High School
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