Angelina Podolsky-carter
Brooklyn,NY
Summary
Accomplished Operational Manager with a proven track record at CVS Pharmacy, enhancing team productivity and customer satisfaction through effective operations management and team leadership. Expert in financial management and operational efficiency, achieving significant cost reductions and revenue growth. Skilled in developing strong vendor relationships and driving employee development, embodying decision-making prowess and conflict resolution.
Overview
1
1
year of professional experience
Work History
Operational Manager
CVS Pharmacy
02.2024 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.2023
Master of Science - Economics
St. John’s University
Queens, NY05.2027
Skills
- Customer Service
- Operations Management
- Decision-Making
- Team Leadership
- Data Management
- Financial Management
- Data Analysis
- Staff Development
- Cost Reduction
- Schedule Management
- Revenue Generation
- Employee relations and conflict resolution
- Operational Efficiency
- Management
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operational Manager
CVS Pharmacy
02.2024 - Current
High School Diploma -
Abraham Lincoln High School
Master of Science - Economics
St. John’s University