ANGELINA RAMOS
West Palm Beach,FL
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Host/Server
Duffy's Sports Grill
West Palm Beach, Florida
10.2025 - Current
- Greeted guests promptly and managed seating in a fast-paced sports grill environment.
- Served food and beverages to patrons and confirmed complete orders.
- Took food and drink orders accurately for dine-in guests.
- Delivered meals and beverages while coordinating with kitchen and bar staff.
- Maintained accurate waitlists and communicated table status to hosts and servers.
- Informed customers of daily specials and signature menu items.
- Presented menus and described specials using Duffy's Sports Grill service standards.
- Processed guest payments and handled receipts with a point-of-sale system.
- Resolved guest questions and requests with friendly, professional communication.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Guided new employees through training sessions on job responsibilities.
- Prepared checks, itemizing total meal costs and taxes.
Cashier
Daves hot chicken
West Palm Beach, Florida
06.2025 - 10.2025
- Greeted guests and answered menu questions with friendly, helpful service.
- Packed takeout orders, ensuring correct sauces and sides for customer satisfaction.
- Maintained cleanliness of cashier area and dining space during peak hours to enhance customer experience.
- Adhered to Dave's Hot Chicken service standards to deliver efficient, accurate, and hospitable service.
- Restocked supplies at front counter to ensure availability for customers., including napkins, cups, and receipt paper.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
2890 PGA Blvd, Palm Beach Gardens, FL 05-2030
Palm beach lakes community high school
10-2026
Roosevelt Middle school
Skills
- Customer service
- POS systems
- Cash handling
- Order accuracy
- Team coordination
- Time management
- Effective communication
- Teamwork
- Payment processing
- Food and beverage service
- Teamwork and collaboration
- Hospitality Standards
Honors/Awards/Recognitions
Certification of achievement honor roll -October 2019, Certification of achievement honor roll -January 2020, Honor roll -November 2023, Adobe Certified Professional -May 2024
Community service
- Key Club, 2022-10-28 City of Lake Worth Halloween Activity
- ITOSA, 2022-11-14, Food Drive
- Family Church, 2023-11-12
- Palm Beach County Library, Volunteer service
Languages
English
Professional
Spanish
Professional
Timeline
Host/Server
Duffy's Sports Grill
10.2025 - Current
Cashier
Daves hot chicken
06.2025 - 10.2025
Associate of Arts - Business Administration And Management
Palm Beach State College
Palm beach lakes community high school
Roosevelt Middle school