Angelina Reyes
Newton,NC
Summary
Dynamic and goal-oriented professional, excelling in customer service and teamwork. Advanced at enhancing customer satisfaction through effective problem-solving and exceptional communication skills. Committed to maintaining high standards and fostering positive relationships, ensuring a welcoming environment for all clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
The Rose
Hickory, NC
10.2025 - Current
- Assisted customers in product selection and provided recommendations to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and effective handling of cash.
- Maintained store displays and merchandise organization to maximize visual appeal and accessibility.
- Engaged with customers to address inquiries and resolve issues promptly, fostering positive relationships.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Conducted inventory checks and replenished stock levels to ensure optimal product availability for customers.
- Implemented promotional strategies that enhanced customer engagement and increased foot traffic in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
CNA/ Medical Assistant
Private Care
Maiden, NC
08.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe environments for patients through regular sanitation practices.
- Supported mobility by helping patients with transfers and ambulation techniques.
- Trained new staff on best practices in patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Medical Assistant
A Woman’s View
Hickory, NC
03.2021 - 06.2025
- Assisted in patient intake and registration processes to enhance workflow efficiency.
- Supported clinical staff by preparing examination rooms and organizing medical supplies.
- Learned and applied basic medical terminology to communicate effectively with patients.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Participated in maintaining cleanliness and safety standards within the clinic environment.
- Adapted quickly to new procedures and technologies to support team objectives effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Certified Medication Aide
Abernathy Laurels
Newton, NC
04.2015 - 2023
- Administer medications accurately following physician orders and established protocols.
- Monitor patient vital signs and report significant changes to healthcare team promptly.
- Assist patients with daily living activities, enhancing comfort and independence.
- Maintain cleanliness and organization of medication storage areas to ensure safety compliance.
- Document medication administration and patient observations in electronic health records efficiently.
- Collaborate with nursing staff to coordinate care plans tailored to individual patient needs.
- Participate in training new staff on medication administration procedures and safety practices diligently.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
CNA
Conover Nursing And Rehabilitation Center
Conover, NC
04.2014 - 06.2015
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient care accurately in electronic health records system.
Cashier
Cookout Restaurant
Conover, NC
03.2011 - 06.2013
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted customers with menu inquiries and special requests to ensure satisfaction.
- Collaborated with team members to streamline service during peak hours.
- Handled cash and credit transactions accurately, ensuring balanced registers at shift end.
- Trained new employees on operational procedures and customer service standards.
- Implemented best practices for food safety and hygiene compliance in daily operations.
- Resolved customer complaints effectively, fostering a positive dining environment.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Newton-Conover High School
Newton, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Flexible schedule
- Professional demeanor
- Adapt to diverse groups
Certification
CNA
RMA
Timeline
Sales Associate
The Rose
10.2025 - Current
CNA/ Medical Assistant
Private Care
08.2025 - Current
Medical Assistant
A Woman’s View
03.2021 - 06.2025
Certified Medication Aide
Abernathy Laurels
04.2015 - 2023
CNA
Conover Nursing And Rehabilitation Center
04.2014 - 06.2015
Cashier
Cookout Restaurant
03.2011 - 06.2013
High School Diploma -
Newton-Conover High School