Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Shervino

Tinley Park,IL

Summary

I am a veterinary technician who was promoted to shift leader. I have fully invested in building a strong, motivated, and efficient team, able to deliver high-quality results to our clients. I excel in communication, adaptability, and problem-solving to ensure smooth operations. I have experience in overseeing daily operations, managing staff schedules, addressing customer concerns, and working in a fast-paced environment. I am skilled in working under pressure, and adapting to new situations, and challenges. I am committed to providing quality patient care, and a positive, memorable experience to every customer. I am seeking a position where I can continue to provide high-quality, empathetic care to individuals in need.

Overview

4
4
years of professional experience

Work History

Shift Leader

Banfield Animal Hospital
Orland Hills, IL
10.2022 - Current
  • Assisted in training new staff on standard procedures and safety protocols.
  • Monitored inventory levels and communicated supply needs to management.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Supported scheduling duties by organizing staff rotations and breaks effectively.
  • Collaborated with team members to enhance service efficiency during busy periods.
  • Administered medications and vaccines as prescribed by veterinarians.
  • Educated pet owners on proper care and treatment protocols.
  • Provided compassionate care to animals, ensuring comfort and safety.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Dispensed prescription medications upon request from veterinarians.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.

Hostess

Barraco's Restaurant
Orland Park, Illinois
08.2021 - 10.2022
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Handled guest inquiries, providing information about menu items and specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained a clean and organized dining area.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

Associate of Applied Science - Veterinary Science

Fox College
IL
12-2022

Skills

  • Data entry
  • Effective communication
  • Problem solving
  • Customer service
  • Client education
  • Team collaboration
  • Time management
  • Goal setting and tracking
  • Positive attitude
  • Strategic thinking
  • Action planning

Timeline

Shift Leader

Banfield Animal Hospital
10.2022 - Current

Hostess

Barraco's Restaurant
08.2021 - 10.2022

Associate of Applied Science - Veterinary Science

Fox College