Summary
Work History
Education
Skills
Timeline
Server

Angelina Shetter

Napa,CA

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Home Depot. Proven ability to enhance guest engagement and maintain cleanliness standards while efficiently handling cash transactions. Recognized for creating personalized beverage experiences that boosted sales and fostered customer loyalty. Strong team collaborator with a solid work ethic.

Work History

Server

Pasta Prego

Barista

Peets Coffee And Tea, & Santoro Coffee
2019 - 2023
  • Prepared and served high-quality coffee beverages according to customer preferences.
  • Maintained cleanliness and organization of workspace and equipment.
  • Operated espresso machines and grinders efficiently to ensure timely service.

Massage Therapist

Napa River Inn
2018 - 2022
  • Assisted customers with menu selections, enhancing overall experience.
  • Monitored inventory levels and restocked supplies as needed to meet demand.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Adapted quickly to new recipes and seasonal menu changes to provide variety.

Supervisor

Home Depot
2013 - 2018
  • Engaged with customers, fostering a friendly atmosphere while addressing inquiries effectively.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Server

Culinary Institute
2011 - 2012
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Server Barback

Compadres Rio Grille
2010 - 2011
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Education

Napa Valley School of Massage
Napa, CA
2018

High School Diploma -

Vintage High School
Napa, CA
2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Supply restocking

Timeline

Server

Pasta Prego

Barista

Peets Coffee And Tea, & Santoro Coffee
2019 - 2023

Massage Therapist

Napa River Inn
2018 - 2022

Supervisor

Home Depot
2013 - 2018

Server

Culinary Institute
2011 - 2012

Server Barback

Compadres Rio Grille
2010 - 2011

Napa Valley School of Massage

High School Diploma -

Vintage High School

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Angelina Shetter