Angelina Swank
2140 Redwood Hwy,CA
Summary
Eager individual with strong communication and teamwork strengths. Demonstrates reliability and initiative while tackling new challenges. Committed to learning and contributing positively to team goals and overall success. Extremely flexible, determined, positive. Travel history, I've traveled my entire life. I'm eager to learn, to please, and to make a positive impact everywhere I go.
Overview
2
2
years of professional experience
Work History
Sales Associate
Salvation Army Thrift Store
Elk River, MN
02.2021 - 10.2021
- Hired as a Sales Floor Member, was promoted to cashier as well after I showed interest in moving up the scale.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of sales floor to improve visual merchandising.
- Stocked merchandise on shelves, ensuring products were displayed attractively and accessible.
- Collaborated with team members to achieve store goals and maintain positive work environment.
- Engaged in training sessions to learn about product lines and improve sales techniques.
- Resolved customer complaints effectively, contributing to increased customer satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
Housekeeper
Country Inn & Suites By Radisson
Elk River, MN
04.2021 - 06.2021
- I was originally hired on as a breakfast attendant. As trust was grown between the employer and I, I was trained and promoted to a house-keeping position.
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning equipment and chemicals safely to ensure effective sanitation.
- Responded promptly to guest requests for additional amenities or services.
- Conducted regular inventory checks of cleaning supplies and linens.
- Ensured compliance with health and safety regulations throughout the property.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Implemented time management strategies to complete tasks within scheduled shifts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
Team Member
Culver's Restaurant
Elk River, MN
04.2020 - 11.2020
- I left the position due to the fact that throughout my time working for the restaurant, I was given numerous more responsibilities, which I handled ease, but the restaurant continued hiring new people in at higher than my wage, but wouldn't give me more than a .50 cent raise.
- Adapted quickly to changing customer demands during peak hours.
- Provided exceptional customer service, resolving issues promptly.
- Trained new team members on operational procedures and best practices.
- Supported inventory management by restocking supplies as needed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Assisted in inventory management to prevent stock shortages and overages.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Operated cash register, processed transactions accurately and efficiently.
- Prepared food items following health and safety standards.
- Assisted in maintaining cleanliness of dining area and kitchen.
- Collaborated with team members to ensure timely service delivery.
Education
High School Diploma -
Acellus Online Academy
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Positive attitude
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
- Community service
- Adaptability and dependability
- Flexible schedule
- Housekeeping
- Bathroom cleaning
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling/Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- POS system operation
- Sales strategies
- Upselling
- Professional demeanor
- Guest relations
- Payment processing
- Building rapport
- Merchandise display
Timeline
Housekeeper
Country Inn & Suites By Radisson
04.2021 - 06.2021
Sales Associate
Salvation Army Thrift Store
02.2021 - 10.2021
Team Member
Culver's Restaurant
04.2020 - 11.2020
High School Diploma -
Acellus Online Academy