Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelina Tawfeek

Honolulu,HI

Overview

7
7
years of professional experience

Work History

Hostess

Tikis Grill And Bar
04.2023 - 06.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Delivery Driver

DoorDash
05.2021 - 06.2022
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Answered customer questions regarding shipments.
  • Processed payments by accepting cash, checks and credit card payments.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Applied defensive driving and safety techniques to prevent accidents.

Beauty Advisor

Beauty Inc.
04.2022 - 05.2022
  • Evaluated customer skin to determine unique conditions and skin type.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Used advanced equipment to perform aesthetic treatments.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Viewed and analyzed skin to recommend individualized treatment.

Waitress

Shrewsbury Wings
09.2021 - 11.2021
  • Presented food and beverages to guests at tables.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Reviewed identification for patrons before serving alcoholic drinks.

Restaurant Hostess

Atlantic Sea grill
06.2021 - 09.2021
  • Greeted guests and sat customers at tables or in waiting areas.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Took beverage orders and served drinks during peak meal times.

Cashier

Bits And Bites Cafe
05.2019 - 03.2021
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Cashier

Pine Valley Farms and Gardens
05.2016 - 09.2016
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH
03.2024

Skills

  • Customer Service
  • Arabic Fluency
  • Relationship Building
  • Research and Development
  • Courteous and Polite Demeanor
  • Teamwork and Collaboration
  • Communication and Interpersonal Skills
  • Self-Motivated
  • Analytical Thinking
  • Database Research
  • Analyzing and Synthesizing Data
  • Social Media Platforms
  • Problem-Solving
  • Attention to Detail
  • Customer Relationships
  • Flexible Schedule

Languages

Arabic
Full Professional

Timeline

Hostess

Tikis Grill And Bar
04.2023 - 06.2023

Beauty Advisor

Beauty Inc.
04.2022 - 05.2022

Waitress

Shrewsbury Wings
09.2021 - 11.2021

Restaurant Hostess

Atlantic Sea grill
06.2021 - 09.2021

Delivery Driver

DoorDash
05.2021 - 06.2022

Cashier

Bits And Bites Cafe
05.2019 - 03.2021

Cashier

Pine Valley Farms and Gardens
05.2016 - 09.2016

Bachelor of Science - Criminal Justice

Southern New Hampshire University

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Angelina Tawfeek