Angelina Tawfeek
Honolulu,HI
Overview
7
7
years of professional experience
Work History
Hostess
Tikis Grill And Bar
04.2023 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Delivery Driver
DoorDash
05.2021 - 06.2022
- Delivered rush merchandise on tight schedules to meet customer targets.
- Answered customer questions regarding shipments.
- Processed payments by accepting cash, checks and credit card payments.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Applied defensive driving and safety techniques to prevent accidents.
Beauty Advisor
Beauty Inc.
04.2022 - 05.2022
- Evaluated customer skin to determine unique conditions and skin type.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended merchandise based on expert product knowledge and client preferences.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Suggested styles and treatments based on clients' needs and appearances.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Assessed client needs and recommended skin care and anti-aging products.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Educated clients on skin conditions, treatments and products to grow sales.
- Used advanced equipment to perform aesthetic treatments.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Viewed and analyzed skin to recommend individualized treatment.
Waitress
Shrewsbury Wings
09.2021 - 11.2021
- Presented food and beverages to guests at tables.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reviewed identification for patrons before serving alcoholic drinks.
Restaurant Hostess
Atlantic Sea grill
06.2021 - 09.2021
- Greeted guests and sat customers at tables or in waiting areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Took beverage orders and served drinks during peak meal times.
Cashier
Bits And Bites Cafe
05.2019 - 03.2021
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Cashier
Pine Valley Farms and Gardens
05.2016 - 09.2016
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH03.2024
Skills
- Customer Service
- Arabic Fluency
- Relationship Building
- Research and Development
- Courteous and Polite Demeanor
- Teamwork and Collaboration
- Communication and Interpersonal Skills
- Self-Motivated
- Analytical Thinking
- Database Research
- Analyzing and Synthesizing Data
- Social Media Platforms
- Problem-Solving
- Attention to Detail
- Customer Relationships
- Flexible Schedule
Languages
Arabic
Full Professional
Timeline
Hostess
Tikis Grill And Bar
04.2023 - 06.2023
Beauty Advisor
Beauty Inc.
04.2022 - 05.2022
Waitress
Shrewsbury Wings
09.2021 - 11.2021
Restaurant Hostess
Atlantic Sea grill
06.2021 - 09.2021
Delivery Driver
DoorDash
05.2021 - 06.2022
Cashier
Bits And Bites Cafe
05.2019 - 03.2021
Cashier
Pine Valley Farms and Gardens
05.2016 - 09.2016
Bachelor of Science - Criminal Justice
Southern New Hampshire University