Angelina Valenzuela
Chino Hills,CA
Summary
Front of House Manager with 7+ years of leadership in craft brewery and restaurant sectors. Achievements include enhanced team performance, increased guest satisfaction, and improved operational efficiency. Expertise in staff training, inventory management, and conflict resolution, contributing to a positive work environment and smooth operations. Committed to delivering exceptional guest experiences and maximizing performance in high-pressure settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
The Iron Press
Anaheim, USA
10.2023 - Current
- Trained and onboarded 10+ new team members on equipment use, job duties, and safety standards, resulting in 20% faster ramp-up time.
- Oversaw all store opening and closing operations, maintaining 100% compliance with safety and security protocols.
- Resolved 20+ daily customer inquiries and complaints, improving guest satisfaction and repeat business.
- Enforced company policies and led by example, fostering a positive and accountable team culture.
- Coordinated operations for a team of 8–10 staff, optimizing shift efficiency during peak hours.
- Managed inventory and reduced waste by 15% through proactive stock control.
- Implemented daily sanitation checks, achieving zero safety incidents.
- Developed and adjusted staffing plans based on traffic trends, improving service speed by 10%.
Manager
Villains Brewing
Anaheim, USA
05.2023 - 10.2023
- Supervised all opening and closing operations, ensuring 100% safety and security compliance.
- Delivered high-quality service by resolving guest concerns promptly, driving repeat customer satisfaction.
- Addressed customer complaints with professionalism, reducing escalations by 20%.
- Enforced company policies and coached staff to uphold service standards and brand consistency.
Assistant Manager
Taps Brewery and Barrel Room
Tustin, USA
05.2018 - 01.2021
- Trained and supervised 15+ employees on product knowledge, service standards, and safety compliance.
- Managed daily operations in a high-volume craft brewery, ensuring coordination between FOH and BOH teams.
- Analyzed inventory to reduce shortages and waste by 10%, aligning stock with demand.
- Implemented pre-shift briefings to enhance communication, reducing service delays by 15%.
- Reviewed sales data to identify growth opportunities, boosting sales by 8% quarter-over-quarter.
Shift Lead
Green Cheek
Orange, USA
03.2018 - 04.2019
- Supervised opening and closing procedures, maintaining full compliance with safety and cash-handling standards.
- Delivered prompt, friendly service to resolve guest issues, contributing to a 10% increase in returning customers.
Sales Representative & Tasting Room Manager / Server
The Good Beer Company
Santa Ana, USA
08.2015 - 03.2018
- Represented the brand across local events and accounts, contributing to a 15% growth in taproom sales.
- Managed taproom operations including staff scheduling, cash handling, and guest service.
- Educated guests on craft beer selections, increasing average check totals by 10% through upselling.
- Collaborated with brewers to host tasting events, strengthening customer engagement and brand loyalty.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ01.2020
Skills
- Team leadership and staff development
- Guest experience management
- Customer relations and conflict resolution
- Operations and shift management
- Inventory and cost control
- Performance coaching and training
- Onboarding and safety compliance
- Sales growth and upselling strategies
Certification
- RBS — Responsible Beverage Service
- ServSafe — Food Safety Certification
- CA Harassment & Abusive Conduct Training
Languages
- English
- Spanish
Timeline
Manager
The Iron Press
10.2023 - Current
Manager
Villains Brewing
05.2023 - 10.2023
Assistant Manager
Taps Brewery and Barrel Room
05.2018 - 01.2021
Shift Lead
Green Cheek
03.2018 - 04.2019
Sales Representative & Tasting Room Manager / Server
The Good Beer Company
08.2015 - 03.2018
Bachelor of Arts - Psychology
Arizona State University