Angelina Vasquez
Customer Experience Coordinator
Bethlehem,PA
Summary
Dynamic professional with a proven track record at Weis Markets Inc, enhancing customer satisfaction and retention through exceptional service and support. Skilled in training and coaching, with a keen eye for detail, I excel in multitasking and problem-solving. Leveraged sales expertise and patience to develop a loyal customer base, significantly improving team productivity.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
Weis Markets Inc
Bethlehem, PA
08.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Monitored customer feedback through surveys and phone calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, returns and refunds.
- Trained new customer service staff on best practices and company policies.
Ice Cream Server
Carvel Ice Cream Store
Bethlehem, PA
08.2021 - 12.2021
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Informed management of low stock items prior to running out completely.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
- Memorized menu items, identifying allergens to streamline service to customers.
- Developed a loyal customer base through friendly and efficient service.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2024
Bachelor of Arts - Criminal Justice
DeSales University
Center Valley, PASkills
- Returns policies
- Opening and closing procedures
- Returns assistance
- Patience and composure
- Training and coaching
- Refunds processing
- Teamwork skills
- Sales expertise
- Attention to detail
- Multitasking
Accomplishments
- Graduated High School with High Honors
Timeline
Customer Experience Coordinator
Weis Markets Inc
08.2022 - Current
Ice Cream Server
Carvel Ice Cream Store
08.2021 - 12.2021
High School Diploma -
Liberty High School
Bachelor of Arts - Criminal Justice
DeSales University