Angelina Villarreal
Berwyn,IL
Summary
Organized medical office worker boasts several-year career performing difficult multitasking. Who brings a can-do attitude and who is highly trainable. works quickly with patients, hospitals and insurance companies to resolve problematic disputes and handle patient inquiries. Who has several years working in the medical office. Who takes pride and joy in the ability to multtak efficiently in a hugh-traffic office setting. While providing the best care for my patients. Who has experience in many EHR systems.
Overview
13
13
years of professional experience
Work History
Medical Biller
Premier Physical Therapy
Burr Ridge, Illinois
01.2026 - Current
- Answer all incoming calls and directing them as needed or resolving customer or attorney needs.
- Calling law offices to obtain workers compensation information
- Update patient insurance demographics
- Take credit card phine payments
- Generate ledgers
- Email correspondence between law offices and workers compensation adjusters or nurse case managers
- Data entry
- Calling insurance companies for underpayment
clinic coordinator
Rush university medical center
12.2022 - 09.2024
- Answering incoming calls
- Schedule patients and
- Maintain a clean waiting area
- Insurance verification
- Verify VFC Status
- Work que maintenance
- Patient outreach
- Patient conflict resolution
- Patient payment collection
- Fax distribution
- Mail distribution
- Enter referrals for specialist, surgery, and DME orders
- Prior authorization for referrals and visits.
Referral coordinator
Lawndale Christian health center
07.2018 - 11.2021
- Start each day with checking voicemails
- Review pending referrals
- Follow up with hospitals and other programs for patient appointments.
- Retrieve appointment notes, Emergency room notes, procedure notes for upcoming patient appointments.
- Assist patients with paperwork.
- Enter new referrals as Needed.
- Fax over all documentation required for referrals and scheduling to hospitals, Dr offices and DME companies.
- Ensure my providers were all up to date on their patients upcoming appointments, procedures and/or recent hospitalization or ED visits.
- Check in on my patients ensuring they were aware of upcoming visits, Locations, things needed to complete each visit. As well as ensuring they had transportation to and from each visit.
- Verification of insurance and sometimes covered benefits
- Research for other solutions for uninsured patients.
Registration Representative
Lawndale Christian health center
04.2015 - 07.2018
- Start day by counting my drawer for payment collection.
- Checking schedule
- Ensuring each pt was scheduled correctly For the day
- Patient outreach to remind patients what they needed to bring for their appointment.
- Verify insurance coverage
- Verify children vfc status
- Verify and correct patient demographics
- Answer incoming calls
phone operator
Lawndale Christian health center
10.2013 - 04.2015
- Answer all incoming calls
- Actively listen to correctly assist patient
- Send phone note to correct team
- Warm transfer urgent matter to RNs
- Schedule appointments
Education
High School Diploma - General studies
J Sterling Morton East HighSchool
Skills
- Insurance verification
- Referrals
- Appointment scheduling
- Customer service
- Conflict resolution
- Phone operator
- Patient registration
- Payment collection
- Proficiency in EPIC
- Parachute
- Nextgen
- Athena
- Onesource
- Imedi
- Hfs portal
- BCBS portal
- Cigna portal
- Humana Portal
- Medical billing
Personal Information
Title: referral specialist/ front desk coordinator
Timeline
Medical Biller
Premier Physical Therapy
01.2026 - Current
clinic coordinator
Rush university medical center
12.2022 - 09.2024
Referral coordinator
Lawndale Christian health center
07.2018 - 11.2021
Registration Representative
Lawndale Christian health center
04.2015 - 07.2018
phone operator
Lawndale Christian health center
10.2013 - 04.2015
High School Diploma - General studies
J Sterling Morton East HighSchool