Angelina Willis
Avon Park,FL
Summary
Highly motivated team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts. I am patient, empathetic, and driven. Committed to increasing knowledge through hands-on experience. I have proven ability to solve complex problems and remain calm in emergent situations. Skilled at maintaining relations with patients to provide top of the line care.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Advent Health
07.2022 - 01.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Performed blood draws and labs
- Insurance varification
Certified Nursing Assistant
Oxford Healthcare
08.2017 - 05.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
Kmart
05.2014 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented strategies to upsell and cross-sell products to customers in order to increase sale revenue.
Education
High School Diploma -
Smart Horizon
Healthcare
South Florida State College
Skills
- Insurance Authorizations
- Insurance appeals and denials
- Phlebotomy
- HIPPA - OSHA compliant
- Healthcare Systems - EPIC, Athena Health, Mychart
- EMR / EHR
Timeline
Certified Nursing Assistant
Advent Health
07.2022 - 01.2023
Certified Nursing Assistant
Oxford Healthcare
08.2017 - 05.2021
Customer Service Representative
Kmart
05.2014 - 01.2017
High School Diploma -
Smart Horizon
Healthcare
South Florida State College