Angeline Orlando
New Castle,PA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager/Cosmetologist
Mary Turner Day Spa & Boutique
New Castle, PA
11.2019 - 07.2024
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained accurate records of customer services provided.
- Engaged with customers by providing friendly conversation during services.
- Scheduled appointments with patients via phone or online calendar system.
- Managed inventory levels for supplies used during treatments such as gels, creams, gloves.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Communicated effectively with other members of the spa team regarding client concerns.
- Tested products on clients to determine best results and provide product recommendations.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Educated clients on skin care procedures and products.
Hostess
Miller's Ale House
Naples, FL
04.2015 - 06.2015
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Ensured compliance with health and safety regulations at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Cosmetologist
Mary Turner Day Spa & Boutique
New Castle, PA
05.2013 - 04.2015
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Ensured that safety protocols were followed during each service provided.
- Educated clients on proper nail care techniques.
- Promoted additional services to existing clients in order to increase revenue.
- Cleaned and sterilized tools and work areas between customers.
Cosmetology Assistant
Mary Turner Day Spa & Boutique
New Castle, PA
08.2009 - 05.2010
- Performed light cleaning duties, including laundry, vacuuming, and sanitizing.
- Inventoried supplies regularly to ensure adequate stock levels.
- Performed shampooing services on customers.
- Managed cash register transactions accurately during checkout process.
- Prepared work stations before each client visit by setting up tools, equipment, and materials.
- Assisted in organizing special events hosted at the salon.
Education
GED -
New Castle Beauty Academy
New Castle, PA04-2013
Skills
- Strategic Planning
- Business Development
- Staff Development
- Expense Tracking
- Marketing
- Team Leadership
- Product Management
- Sales Techniques
- Staff Management
Certification
- Certified Lash Artist
- Certified Laser Technician
- Medical Team Lead
Timeline
Manager/Cosmetologist
Mary Turner Day Spa & Boutique
11.2019 - 07.2024
Hostess
Miller's Ale House
04.2015 - 06.2015
Cosmetologist
Mary Turner Day Spa & Boutique
05.2013 - 04.2015
Cosmetology Assistant
Mary Turner Day Spa & Boutique
08.2009 - 05.2010
GED -
New Castle Beauty Academy
- Certified Lash Artist
- Certified Laser Technician
- Medical Team Lead
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