Angeline Scoggins
Durham,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Key Carrier
Office Depot
Morrisville, NC
10.2016 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires ensuring company growth
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Improved printing efficiency by implementing new workflow processes and organizing department resources.
- Oversaw inventory management, maintaining optimal levels of supplies while reducing waste and unnecessary expenses.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Patient Care Assistant
Guardian Home Healthcare, Inc.
Durham
06.2021 - 08.2022
- Assisted home nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Gathered required medical information including vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Transported food trays and aided with feeding.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
Front Desk Agent
21c Museum Hotel Durham
Durham, NC
08.2019 - 09.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted with creating reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Education
High School Diploma -
Durham Technical Community College
Durham, NCNo Degree - Health Information Technology
Durham Technical Community College
Durham, NCSkills
- Store operations
- Customer Relationship Management (CRM)
- Consumer Communication
- Cash Handling Accuracy
- Inventory Monitoring
- Alarm systems
- Delegation and Supervision
- POS System Operation
- Computer Proficiency
- Reliability and punctuality
- Honest and Dependable
- Creative Thinking
References
*Given upon request
Timeline
Patient Care Assistant
Guardian Home Healthcare, Inc.
06.2021 - 08.2022
Front Desk Agent
21c Museum Hotel Durham
08.2019 - 09.2020
Key Carrier
Office Depot
10.2016 - Current
High School Diploma -
Durham Technical Community College
No Degree - Health Information Technology
Durham Technical Community College