Angeline Triana-Palacios
Hialeah,FL
Summary
My objective is to take customer service to a whole different level, supporting office operations and acting as the first point of contact for customers and clients, I enjoy helping people and I know this place will be an opportunity to grow and get more professional experience. I am a hard working and goal oriented person with excellent leadership skills and significant time management abilities, I can work as a temlam player and show work ethic in a positive environment.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent.
Ultra Aviation Services Inc
Miami, FL
07.2023 - 06.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide to-quality service.
- Resolved passenger issues with emphatic communication and effective problem-solving techniques.
- Delivered excellent customer service under high pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding process, enforcing compliance with airline policies.
- Assisted passenger gers with special needs, ensuring a comfortable and positive travel experience.
- Announced flight status updates and information about gate changes over PA system.
Front Desk Receptionist P.T
Warriors Financial Services Inc
Miami, FL
08.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Finance Major Degree Expected By 2026 - Finance
Florida International University
Miami, FLHigh School -
Horeb Christian School
Hialeah, FL05.2022
Skills
- English and Spanish speaking, verbal and written
- Administrative Support
- Discipline
- Time management
- Responsible
- Effective Communication
- Fast Learner
- Committed
- Very Enthusiastic
- Computer Profiency
- Attention to Detail
- Courteous and Professional
- Positive Attitude
- Leadership
Timeline
Passenger Service Agent.
Ultra Aviation Services Inc
07.2023 - 06.2024
Front Desk Receptionist P.T
Warriors Financial Services Inc
08.2021 - 06.2023
Finance Major Degree Expected By 2026 - Finance
Florida International University
High School -
Horeb Christian School