Angelique Akins
Parma,Ohio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Tax Preparer
Intuit TurboTax
Cleveland, Oh
12.2024 - Current
- Prepared and filed individual tax returns, ensuring compliance with federal and state regulations.
- Reviewed client financial documents for accuracy, identifying discrepancies to enhance return quality.
- Provided guidance on tax-related inquiries, improving client understanding of filing requirements and deductions.
- Mentored junior preparers, sharing best practices to improve efficiency and accuracy in tax preparation processes.
Emergency Road Service Specialist
AAA The Auto Club
Independence, Ohio
06.2018 - 06.2023
- Coordinated emergency response efforts for stranded motorists across diverse geographic locations.
- Utilized GPS and dispatch software to efficiently route service vehicles, minimizing response times.
- Communicated effectively with service providers and customers to ensure timely updates and resolution.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
Assistant Mgr
Family Dollar
Willoughby, Ohio
08.2017 - 10.2018
- Trained and mentored new staff, fostering a collaborative team environment.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Maintained accurate cash drawer balances and reconciled discrepancies daily.
- Processed customer transactions efficiently using point-of-sale systems.
Computer Specialist
MPC Plastics
Cleveland, Ohio
04.2011 - 07.2017
- Data entry for a plastic plating company for racks coming off the plating line.
- Processed high volumes of data entries with a focus on accuracy and efficiency.
- Inspect and package parts according to company standards to be sent back to the customer.
- Maintained and updated databases to ensure data integrity and accessibility.
Order taker/Dispatcher
Ace Taxi Service
Cleveland, Ohio
01.2008 - 03.2011
- Managed incoming calls and inquiries, providing exceptional service to enhance customer satisfaction.
- Utilized GPS and dispatch software to optimize routing for drivers.
- Coordinated dispatch schedules to optimize trips, routes and pick-up's
- Coordinated dispatch operations to ensure timely taxi service delivery.
Collections Agent
National Enterprises System
Solon, Ohio
11.2006 - 12.2007
- Worked for the Citibank division collecting on delinquent accounts credit cards, unsecured loans, lines of credit, and checking accounts.
- Using a dialer system to contact debtors with balances small as $1,500 up to $20,000.
- Managed account collections, ensuring compliance with federal regulations and company policies.
- Developed effective communication strategies to negotiate payment arrangements with clients.
Education
High School Diploma -
Euclid High School
Euclid, OH06-1994
Skills
- Microsoft Word
- Excel
- PowerPoint
- Lotus Notes
- Typing 35 wpm
- Data Entry Skills
- Leadership Qualities
- Multi-tasking
- Communication Skills
Timeline
Tax Preparer
Intuit TurboTax
12.2024 - Current
Emergency Road Service Specialist
AAA The Auto Club
06.2018 - 06.2023
Assistant Mgr
Family Dollar
08.2017 - 10.2018
Computer Specialist
MPC Plastics
04.2011 - 07.2017
Order taker/Dispatcher
Ace Taxi Service
01.2008 - 03.2011
Collections Agent
National Enterprises System
11.2006 - 12.2007
High School Diploma -
Euclid High School