ANGELIQUE CANNON
Inteletravel - Remote
7
years of professional experience
Professional and personable customer service professional with over five years of experience providing front-desk support, managing high-volume phone calls, scheduling appointments, performing accurate data entry, and delivering exceptional customer service. Highly organized and detail-oriented with a proven ability to multitask, maintain confidential records, and build positive relationships with clients in both remote and in-person environments.
Work History
Travel Agent
2 Years 2 Months- Coordinated customized domestic and international travel arrangements, ensuring seamless itineraries and accurate bookings that enhanced client satisfaction.
- Delivered personalized customer service by managing travel requests and resolving last-minute changes, fostering lasting client relationships through clear communication.
- Managed multiple travel itineraries simultaneously, maintaining accuracy and attention to detail while coordinating with hotels, airlines, and travel partners for smooth guest experiences.
Caddy
8 Months- Delivered exceptional guest service to small and large parties by providing personalized assistance, answering questions, resolving concerns, and creating a welcoming, memorable experience in a fast-paced hospitality environment.
- Managed guest reservations, monitored bay assignments, and troubleshot game technology issues with professionalism and efficiency, demonstrating strong problem-solving, multitasking, and communication skills while ensuring seamless operations.
- Promoted memberships, game upgrades, and food and beverage specials while maintaining accurate transactions and enforcing safety standards, showcasing sales ability, attention to detail, cash-handling experience, and a commitment to outstanding customer service.
Lead Delivery Associate
4 Years 5 Months- Resolved delivery, routing, and customer service issues independently, providing prompt solutions while maintaining professionalism, clear communication, and a positive customer experience.
- Coordinated daily delivery operations by organizing routes, prioritizing schedules, and adapting to changing demands, demonstrating exceptional time management, organization, and the ability to multitask in a fast-paced environment.
- Consistently exceeded productivity and customer satisfaction goals through reliability, attention to detail, and proactive problem-solving, while accurately managing deliveries, documentation, and operational tasks with minimal supervision.
Relationship Manager
2 Years- Managed a high-volume caseload of client accounts in a remote environment, providing professional service through phone and email while ensuring timely communication, accurate documentation, and exceptional customer satisfaction.
- Served as the primary point of contact between clients and lending partners, resolving inquiries, coordinating next steps, and maintaining clear, empathetic communication throughout the application process while also fostering long lasting client relationships.
- Conducted detailed financial interviews, accurately entered confidential information into CRM systems, and maintained secure digital records in compliance with privacy standards, demonstrating strong attention to detail, discretion, and organizational skills.
Education
General Studies
High School Diploma
Skills
Customer Service
Communication
Guest relations
Booking management
Problem Solving
Conflict Resolution
Travel Industry Knowledge
Team collaboration
Timeline
Caddy
Top Golf
11.2024 - 07.2025Read More
Travel Agent
Inteletravel - Remote
06.2024 - CurrentRead More
Lead Delivery Associate
Amazon DSP
02.2020 - 07.2024Read More
Relationship Manager
United Mortgage Assistance - Remote
08.2019 - 08.2021Read More
Stagg High School
High School Diploma
Read More
San Joaquin Delta College
General Studies
Read More