Angelique Castillo
Culver City,CA
Summary
Experienced Medical Assistant with patient care and administrative support in medical setting. Utilizes organizational skills and attention to detail to ensure efficient front and back office operations. Strong understanding of healthcare protocols and patient interaction, providing reliable and adaptable presence in any medical environment.
Overview
8
8
years of professional experience
Work History
Front and Back Office Medical Assistant
Surgery Group of LA
Los Angeles, CA
03.2025 - 03.2026
- Greeted and checked in visitors and patients; handled inquiries in a professional and welcoming manner
- Answered and directed phone calls; relayed messages and provided information as needed
- Scheduled and confirmed appointments, ensuring efficient patient flow
- Coordinated intake and onboarding of new patients, collecting and verifying documentation
- Assisted healthcare providers with in-office procedures and examinations
- Maintained fully stocked and sanitized exam rooms, ensuring readiness for patient care
- Took and recorded vital signs, updated patient records, and supported clinical assessments
- Used to EPIC EMR
Medical Assistant
Orthopedic surgery
Marina Del Rey, CA
01.2024 - 02.2025
- Send in referrals to insurance adjusters for outpatient care for work compensation patients and HMO's
- Scheduling MRI , CT scans, and X-rays
- Scheduling inpatient and outpatient surgeries.
- Scheduling new patient and follow up visits.
- Answering all clinical calls and Emails.
- Assisted physicians with minor procedures, including preparing setting up for procedures and sterilizing instruments.
- Kept medical supplies in sufficient stock.
Lead Bank Teller
Continental Currency Service
Culver City, CA
10.2018 - 11.2019
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Audited files regularly to detect and correct paperwork and processing errors
- Handled routine and complex inquiries from customers, title companies, and vendors each day
- Entered member transaction data into online banking software
- Balanced daily cash deposits and vault inventory with zero error rate
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
Shift Lead
Urth Cafe
Santa Monica, CA
10.2017 - 08.2018
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Conducted performance evaluations for team members, providing constructive feedback for professional growth.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Medical Assistant -
Vocational School
Gardena, CA08-2023
High School Diploma -
Venice Skill Center
Venice, CA06-2015
Skills
- Medical Terminology
- Patient Care
- Adaptability and Flexibility
- Electronic Health Records
- Vital Signs
- CPR Certified
- Teamwork and Collaboration
- Customer Service
- Medical Records
- Medical office administration
- Insurance authorizations
- Patient scheduling
Timeline
Front and Back Office Medical Assistant
Surgery Group of LA
03.2025 - 03.2026
Medical Assistant
Orthopedic surgery
01.2024 - 02.2025
Lead Bank Teller
Continental Currency Service
10.2018 - 11.2019
Shift Lead
Urth Cafe
10.2017 - 08.2018
High School Diploma -
Venice Skill Center
Medical Assistant -
Vocational School