Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANGELIQUE HILDEBRAND

Orlando,USA

Summary

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Member

Universal Studio Orlando
07.2024 - Current
  • Company Overview: Universal Studios, Orlando, Florida
  • Worked with other team members
  • Maintained high levels of cleanliness throughout the dining area.
  • Filled and decorate yeast/cake doughnuts
  • Developed comprehensive knowledge of menu items and preparation methods.
  • Built relationships with regular customers through friendly conversations and personalized attention.
  • Built and maintained positive working relationships with management and team members.
  • Operated cash register and accurately processed payments.
  • Oversaw daily operations, ensuring smooth workflow and adherence to company policies.

Server

Trex Cafe
04.2023 - 07.2024
  • Company Overview: Lake Buena Vista, Florida
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Assisted with training of new staff members.
  • Prepared and served food and beverages to customers.
  • Collaborated with kitchen staff to coordinate meal preparation and streamline service operations.
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed order accuracy and timely delivery, enhancing overall dining experience for patrons.

Head Server

Black Angus
03.2022 - 12.2023
  • Company Overview: Orlando, Florida
  • Supervised dining staff to confirm optimal operations and prevent mistakes.
  • Supervised daily operations, ensuring exceptional service standards and guest satisfaction.
  • Trained and mentored new staff on menu knowledge and customer service techniques.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Assisted manager with floor plan and side work duty billboard for other servers.
  • Maintained a section with five or more tables at a time.

Server

Olive Garden
01.2021 - 09.2022
  • Company Overview: Orlando, Florida
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Assisted with training of new staff members.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Processed payments and completed register transactions accurately.
  • Managed 3-5 tables at a time.

Escalation Specialist

Costco Logistics
07.2020 - 08.2022
  • chievedaCompany Overview: Orlando, Florida
  • Provided clear instruction on how customers can use products more effectively.
  • Demonstrated excellent problem-solving abilities in order to resolve complex customer issues quickly and efficiently.
  • Collaborated with other departments to ensure timely resolution of escalated cases.
  • Documented processes for handling escalations and communicated changes in procedure as needed.
  • Answered phone and made calls to warehouse, dock, drivers, and members making sure they had a smooth delivery.
  • Resolved escalated customer issues with effective communication and problem-solving strategies.
  • Assisted in delivery, and member services calls.

Cast Member

Walt Disney World
12.2018 - 03.2020
  • Company Overview: Lake Buena Vista, Florida
  • Demonstrated effective communication skills through resolving guest inquiries and complaints in an efficient manner.
  • Developed excellent customer service abilities through interacting with guests in a professional and courteous manner.
  • Managed time efficiently by prioritizing tasks based on importance and urgency.
  • Performed opening and closing duties efficiently.
  • Cross-trained in other positions within the parks.

Manager

King Arthur's Family Fun Entertainment
04.2015 - 11.2018
  • Company Overview: Clovis, California
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Preserved arcade game equipment by performing regular maintenance checks, replacing parts or performing repairs.
  • Did weekly schedules and payroll for employees.

Cake Decorator

Walmart Bakery
04.2013 - 06.2014
  • Company Overview: Fresno, California
  • Adapted quickly to changing requests from customers regarding design modifications or additions.
  • Took special orders from guests over telephone and in person.
  • Decorated cakes and pastries with designs using icing bags.
  • Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
  • Applied glazes, icings, or other toppings to baked goods with spatulas and brushes.
  • Used a wide range of cake decorating techniques, including airbrushing, roses, and boarders.
  • Cleaned work surfaces throughout the day to keep facility sanitary at all times.
  • Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
  • Baked fresh bread and pastries to fulfill customer needs and orders.
  • Operated and maintained baking equipment and machinery.

Education

High School Diploma -

Clovis Adult School
Clovis
11-2019

Skills

  • Teamwork and collaboration
  • Service excellence
  • Optimistic outlook
  • Multitasking
  • Skilled in digital tools
  • Cash management
  • Strategic problem resolution
  • Attention to detail
  • Dependable and responsible
  • Decorating

Certification

  • CPR Certified
  • First Aid Certified

Timeline

Team Member

Universal Studio Orlando
07.2024 - Current

Server

Trex Cafe
04.2023 - 07.2024

Head Server

Black Angus
03.2022 - 12.2023

Server

Olive Garden
01.2021 - 09.2022

Escalation Specialist

Costco Logistics
07.2020 - 08.2022

Cast Member

Walt Disney World
12.2018 - 03.2020

Manager

King Arthur's Family Fun Entertainment
04.2015 - 11.2018

Cake Decorator

Walmart Bakery
04.2013 - 06.2014

High School Diploma -

Clovis Adult School

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