Angelique Sheets
Gresham,OR
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
4
4
years of professional experience
Work History
Optician
Sandy Vision Center
01.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Optician
Walmart
06.2022 - 05.2024
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
Optical Lab Technician
Carl Zeiss Vision
09.2020 - 06.2022
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
- Collaborated with team members to efficiently meet production goals.
- Assembled eyeglass frames and lenses.
- Used specialized tools to repair and adjust eyeglasses.
- Streamlined inventory management by regularly updating stock levels, ensuring necessary materials were always available for production needs.
Education
CNA - Nursing
Caregiver Training Institute
Portland, OR01-2016
High School Diploma -
Bend Senior High
Bend, OR06-2011
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Retail sales
- Optical dispensing
- Repairing glasses
- Adjusting eyewear
- Frame selection
- Contact lens
- Supply management
- Frame fitting
- Appointment scheduling
- Patient testing
Timeline
Optician
Sandy Vision Center
01.2024 - Current
Optician
Walmart
06.2022 - 05.2024
Optical Lab Technician
Carl Zeiss Vision
09.2020 - 06.2022
CNA - Nursing
Caregiver Training Institute
High School Diploma -
Bend Senior High