Angelique Spencer
Summary
Experienced data entry professional, looking to join an established organization seeking a hard-working, highly skilled, and detailed oriented data entry specialist. With eight years of proven high accuracy, efficiency rates, and managing and maintaining integrity of data, I am confident I will make a valuable addition to your team.
Overview
9
9
years of professional experience
Work History
Accounts Payable Specialist II
KinderCare
10.2019 - Current
- Manage and compile statistical, financial, and table spreadsheets for audit purposes
- Perform data entry of multiple financial records, to collate prior to importing to web form, maintaining accuracy and efficiency
- Perform financial calculations, such as amounts due and confirmation of requested funds against client requests, to ensure required processes are verified for accuracy within spreadsheets
- Utilize analytical skills to ensure all needed data has been uploaded completely and accurately
- Utilize organization, specific formulas to capture, document and save data within an accounts payable Excel document
- Process updated data information into a complete historical transaction, that consists of a data and summarization program that analyzes entries for accuracy, to ensue there are no duplication errors
- Compile, process and edit data within workbook, via pre-saved department-specific macros through completion prior to exporting to vendor desk
- Generate and manage tickets within Service Now, containing a complete list of internal data from all organizational systems in preparation for closeout
- Create and maintain communication relationships with other teams, to cross share data spreadsheets for uploading into organizational systems
- Develop and implement communication processes of data files for management, for final verification and storage
- Manage Basware database, filtering for subsidy agency refunds and analyzing all requests to ensure funds requests correspond with actuals provided
- Verify supplied data was accurately entered in the back office system, and communicate with suppliers when any inaccuracies are discovered
- Analyze and sort incoming emails, chronologically prioritizing urgent matters
- Problem solve requests for assistance, initiating communication requests with departments, to obtain necessary information or data to resolve issues
- Provide excellent workflow management maintenance daily, to allow for any interruptions.
Accounts Receivable Specialist I
KinderCare
07.2016 - 10.2019
- Liaison to multiple vendors and KinderCare centers, nationwide, via email and telephone
- Responsible for KinderCare collections processing for over 1700 KinderCare facilities
- Receive track and process list of accounts for all three KinderCare brands, for first party collections
- Tabulate and coordinate Excel spreadsheets with extreme detail and accuracy to produce and upload final products within required timeframes
- Manage quality control of nationwide accounts by scrubbing for duplication errors, omissions, and other discrepancies prior to forwarding to centers
- After 45 days, accounts are reviewed again for any additional payments within Access, and uploaded to third-party vendor websites
- Manage internal ticketing system, and bankruptcy records for all accounts
- Serve as first point of contact to Center Directors, District Leaders, and parents, as I assist with the collection issues
- Responsible for the generation of final third-party documentation and communication updates for the finance executive monthly
- Research and reconcile all disputes that come in to determine final action
- Responsible for the complete on boarding of new temp staff on processes and procedures.
Customer Service Representative
PacifiCorp
01.2016 - 07.2016
- Answered incoming calls from customers wanting to start and stop electrical service learning all required knowledge of company policy and procedures necessary for processing
- Handled billing related calls regarding high usage and processed power outage calls
- Obtained knowledge of where power comes from and learned the process of how it is distributed to the customer
- Created and calculated payment plans for customers, and determined when to override the system to accommodate the customer
- Provided, promoted and connected customers with renewable energy programs and energy saving tips
- Delivered superior customer service while completing one-call resolutions.
Education
Skills
- 65 WPM typing speed
- Confidentiality
- Adaptability
- Coding
- Data base management
- Time management efficiency
- Troubleshoot and error resolution
- Customer service
- Data entry and verification
- Organizational skills
- Team collaboration
- Data analysis and reporting
- Computer literacy
- Communication skills
- Data entry software efficiency
Accomplishments
Honored to be a recipient of the coveted KinderCare Top Performer monetary bonus award, reserved for exemplary productivity or innovation. Received praise throughout multiple departments from executives and management, as my process created an improved and streamlined departmental workflow, by creating a reduction in time consuming repetitive workload tasks for the organization and staff.
Applications Used
- Excel
- OneNote
- Outlook
- Word
- Adobe
- Oracle
- Smartsheet
- Basware
- CSS
- Service Now
- 8X8
- Slack
- Teams
Timeline
Accounts Payable Specialist II
KinderCare
10.2019 - Current
Accounts Receivable Specialist I
KinderCare
07.2016 - 10.2019
Customer Service Representative
PacifiCorp
01.2016 - 07.2016