ANGELIQUE TREVINO
Temecula,CA
Summary
Dedicated Medical Assistant with strong education, skills, and hands-on experience. Committed to using expertise to impact individuals' well-being. Seeking rewarding position to contribute to healthcare team and make meaningful difference in lives of others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
LivewellMD
Temecula, CA
07.2020 - Current
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Ordered prescription refills on behalf of existing office patients.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Cross-trained in front-office procedures to back up reception staff.
- Performed routine checks on glucose levels.
- Recorded vital signs accurately.
- Engage patients in conversations about their prescription experiences.
- Arranged prescriptions for delivery.
Guest Advocate/ Front Store Cashier
Target
Temecula, CA
04.2020 - 07.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
Food and Beverage Hostess
Disneyland California Adventure
Anaheim, CA
02.2020 - 04.2020
- Trained new hostesses on restaurant policies and procedures, ensuring consistent service standards across the team.
- Greeted all guests upon arrival warmly while providing information regarding seating availability or estimated waiting times.
- Enhanced customer satisfaction by providing attentive service and addressing guests'' needs promptly.
- Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.
- Adhered to all safety protocols, maintaining a safe working environment for both employees and guests alike.
- Managed reservations effectively, optimizing table turnover rates and minimizing wait times.
- Coordinated special events and private parties, ensuring seamless execution and positive guest experiences.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Back Office Lead Medical Assistant
Giovinezza Laser And Skin Rejuvenation
Newport, CA
09.2019 - 02.2020
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated prescription orders with pharmacies.
- Managed scheduling to optimize patient flow.
- Applied numbing techniques to prepare patients for medical interventions.
- Ensured patients received necessary guidance ahead of procedures.
- Assisted physician in performing patient blood draws.
Back Office Medical Assistant
Advanced Dermatology
Hemet
05.2019 - 08.2019
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
Medical Assistant
Southland Gastroenterology Medical Group Inc
03.2019 - 05.2019
- Efficiency in handling administrative duties (answering phones, scheduling appointments, maintaining medical records, and processing patients).
- Demonstrate proficiency in taking patient medical histories and vital signs, and educated in performing venipunctures.
- Ensured in cleanliness, sanitation, and maintenance of all facilities, exam rooms and equipment.
- Ensured safety and well-being of patients.
Office Clerk
Hemet Unified School District
Hemet, CA
05.2018 - 10.2018
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and etc.
Education
Certificate - Clinical Medical Assisting
San Joaquin Valley College
Temecula, CA05.2019
High School Diploma -
Hemet High School
Hemet, CA05.2018
Skills
- Medical Terminology
- Capillary punctures
- Suture/Staple removal
- Patient Scheduling
- Patient Satisfactory Driven
- Tray set up
- Perform venipunctures
- Sterile techniques
- Telephone Etiquette
- Medisoft Software
- Electronic Medical Records
- Injections administration
- Faxing documents
- HIPAA regulations
- Specimen collection
- Front office support
- EKG procedures
- Vital signs measurement
- Medical equipment sterilization
- Clinical assisting
- Back office support
Certification
- HIPAA
- BLS/First Aid
- Injections Safety and Procedures
- Venipuncture Safety and Procedures
Timeline
Front and Back Office Medical Assistant
LivewellMD
07.2020 - Current
Guest Advocate/ Front Store Cashier
Target
04.2020 - 07.2024
Food and Beverage Hostess
Disneyland California Adventure
02.2020 - 04.2020
Back Office Lead Medical Assistant
Giovinezza Laser And Skin Rejuvenation
09.2019 - 02.2020
Back Office Medical Assistant
Advanced Dermatology
05.2019 - 08.2019
Medical Assistant
Southland Gastroenterology Medical Group Inc
03.2019 - 05.2019
Office Clerk
Hemet Unified School District
05.2018 - 10.2018
Certificate - Clinical Medical Assisting
San Joaquin Valley College
High School Diploma -
Hemet High School