Dynamic optician with a proven track record at Walmart, excelling in customer service and optical measurements. Enhanced sales through effective product recommendations and meticulous prescription interpretation. Skilled in insurance verification and fostering patient relationships, contributing to increased satisfaction and loyalty. Committed to continuous professional development and industry advancements.
Hi, I’m
Angell Zamarripa
Labelle,FL
Summary
Overview
11
years of professional experience
2
Certification
Work History
Walmart
Optician
09.2023 - 04.2025
Job overview
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Walmart
Digital Sales Lead
09.2017 - 07.2023
Job overview
- Managed the end-to-end sales cycle, from lead generation to closing deals, ensuring timely delivery and exceptional service quality.
- Maintained high levels of customer satisfaction by promptly addressing concerns and resolving issues that arose during the post-sales process.
- Monitored industry trends to identify new opportunities for growth within the digital space, staying ahead of competition.
- Increased digital sales revenue by implementing effective online marketing strategies and campaigns.
- Established strong relationships with clients, resulting in long-term business agreements and increased repeat purchases.
- Trained junior team members on best practices within the digital sales domain, fostering professional development and knowledge sharing.
- Developed a strong understanding of competitor offerings and market trends to better position the company''s digital products and services in client presentations and proposals.
Round Barn Winery
Personnel Coordinator
01.2015 - 01.2017
Job overview
- Designed and implemented internal training for supervisors and other personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Administered employee health, dental, FSA, and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Boosted employee retention rates by addressing concerns promptly and providing targeted development opportunities.
- Managed payroll functions, ensuring accuracy in compensation calculations and adherence to company policies.
- Maintained accurate personnel records, facilitating timely updates and compliance with labor regulations.
- Championed diversity initiatives, fostering an inclusive work environment that values individual differences.
- Conducted exit interviews with departing employees to gather valuable insights for future retention strategies.
- Facilitated conflict resolution among staff members to maintain a positive working environment conducive to collaboration and growth.
- Collaborated with department heads to identify staffing needs, aligning resources with organizational objectives.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Conducted performance reviews and provided feedback to managers on employee performance.
Education
Hillsborough Community CollegeTampa, FL
Associate Of Science from Opticianry
University Overview
Lakeshore High SchoolStevensville, MI
University Overview
Moore Haven High SchoolMoore Haven, FL
06.2018
University Overview
Bellevue UniversityBellevue, NE
from Business Administration And Management
University Overview
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Retail sales
- Optical orders
- Frame selection
- Contact lens
- Supply management
- Optical equipment operation
- Prescription interpretation
- Frame fitting
- Patient history documentation
- Data verification
- Product and service recommendations
Certification
ABO, NCLE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Optician
Walmart
09.2023 - 04.2025
Digital Sales Lead
Walmart
09.2017 - 07.2023
Personnel Coordinator
Round Barn Winery
01.2015 - 01.2017
Hillsborough Community College
Associate Of Science from Opticianry
Lakeshore High School
Moore Haven High School
Bellevue University
from Business Administration And Management
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